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About the job you're considering

We are seeking a skilled and customer-focused Connectivity & Network Engineer to provide technical support for our IBM Connect:Direct service. This role is responsible for managing connectivity issues, troubleshooting network-related problems, and ensuring seamless data transfer between external customers and internal systems. The ideal candidate will be proactive in identifying and resolving technical issues, raising tickets, and collaborating with internal teams to maintain service reliability and performance.

Your role

+ Serve as the primary technical support contact for IBM Connect:Direct-related issues.

+ Investigate and troubleshoot connectivity and network problems affecting data transfers.

+ Raise and manage incident tickets for technical issues reported by external customers.

+ Collaborate with internal infrastructure, network, and application teams to resolve issues.

+ Maintain documentation of support procedures, configurations, and known issues.

+ Ensure compliance with security and data transfer protocols.

+ Participate in root cause analysis and continuous improvement initiatives.

+ Provide timely updates and communication to stakeholders regarding issue status and resolution.

Your skills and experience

+ Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

+ 3 years of technical support experience

+ Direct Experience with IBM Connect:Direct service

+ Experience in cloud technology /Kubernetes /OCP.

+ Hands on experience of transmissions protocols (sFTP, TCP/IP, etc ).

+ Good understanding of the Secure plus protocols (TLS /SSL, etc).

+ Networking and security experience of cryptography applications and data security.

+ Hands on administration experience of Windows and Unix, operating systems.

+ Windows/Unix scripting experience and XML coding.

+ Unix/Windows Connect Direct support experience.

+ Willing to work in 24*7 Production Support model.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

+ Flexible work

+ Healthcare including dental, vision, mental health, and well-being programs

+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan

+ Paid time off and paid holidays

+ Paid parental leave

+ Family building benefits like adoption assistance, surrogacy, and cryopreservation

+ Social well-being benefits like subsidized back-up child/elder care and tutoring

+ Mentoring, coaching and learning programs

+ Employee Resource Groups

+ Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 65,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities &

Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

**Job:** _Programmer/Analyst_

**Organization:** _ERD PPL US_

**Title:** _Connectivity & Network Engineer - Connect Direct_

**Location:** _NY-New York_

**Requisition ID:** _081859_

**Other Locations:** _US-CA-San Francisco_