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Division Head - Behavioral Health and Community Services

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Division Head - Behavioral Health and Community Services

Salary

$68,674.95 - $114,767.44 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13447

Department

Community Services Board

Division

Community Support Services

Opening Date

10/13/2025

Closing Date

10/23/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Division Head. The Division Head will manage the Division of Behavioral Health and Community Services. The programs and units include Mental Health Case Management, Assertive Community Treatment, Psychosocial Rehabilitation, and Forensic Services. This role is established to provide leadership, direction, implementation of best practices, ensuring fiscal viability, and ensure that the programs have the resources and support they need for appropriate staff support and effective services to consumers. This role also provides local, regional, state, and national communication to support stakeholders of these service units as well as to ensure that the Norfolk units are appropriately connected to these larger groups.

Department Hiring Salary Range: $68,675-$78,976

Essential Functions

Essential functions include but are not limited to:

+ Ensures compliance with city, state and federal regulations as they apply to the maintenance of electronic health records.

+ Ensures compliance with city, state and federal regulations as they apply to the maintenance of medical records.

+ Develops and revises relevant policies and procedures related to the division. Ensures policies are applied consistently throughout the organization.

+ Assists in the development of data and supporting information for the annual budget submissions as well as tracking and promoting billing practices.

+ Ensures grants are sought and are appropriately utilized including monitoring (or ensuring they are being monitored) the budgets and outcomes of those grants.

+ Ensures that services and operations meet the requirements of the Department of Behavioral Health and Developmental Services, other oversight bodies, and payors; while being responsive to the needs of persons in our community.

+ Ensures vendors for the division are providing appropriate services and in compliance with their contract.

+ Ensure staff are held accountable to their roles and duties as well as ensuring they are receiving effective support from their managers.

+ Provides leadership and guidance in existing and emerging practices, including recommending creative ways to serve our community.

+ Serves on the CSB leadership team and provides coverage for other Division Heads as well as the Assistant and Executive Director as needed.

+ Performs special projects and assignments as requested by the Executive Director.

Education/Experience

Bachelor's degree from an accredited college or university in related field.

2-3 years demonstrated work experience managing teams in one or more areas of expertise. May be required to have specific work experience for assignment into special areas requiring special subject matter knowledge.

Preferred:

+ Master's degree in social work, counseling, or related field.

+ Experience working in a Community Services Board type setting and have a history of progressive growth and creative application of duties.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ CPR certification may be required for some Division Head positions.

+ Professional certification and licensure may be required for assignment into special areas such as education/outreach programs.

+ Possession of an active license from the Board of Counseling, Board of Social Work, Psychology, or equivalent (LPC, LCSW, LCP, etc.) preferred.

Working hours: Monday-Friday 8:30am-5pm

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Please acknowledge receipt of the following information: - This position is Unclassified and serves at the will of the City Manager.

+ I acknowledge receipt of the information above

04

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

05

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

06

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

07

Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)

+ Yes

+ No

08

Do you have a valid driver's license?

+ Yes

+ No

09

Please provide the name, email address, and phone number of your current or most recent supervisor

10

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

11

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

12

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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