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At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The **Field Implementation Specialist** is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical **chemistry and immunoassay** analyzers/instruments, such as cobas Pro and cobas 8000, at customer sites. We are actively recruiting for **more than one regular, full-time position** at this time.

As an entry-level specialist, you will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which **requires 95% travel to client sites** , including overnight travel Mon-Fri every week. Company car is provided. Additionally, you will need to currently **reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.**

The Opportunity

• Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation

• Validate installations

• Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience

• Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation

• Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels

• Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)

Who you are:

You are an ASCP-certified med tech or clinical laboratory scientist who has at least 3 years of experience working with chemistry analyzers/instruments in a clinical setting (hospital, IDN, or reference laboratory). You like to continually learn and have a passion to problem-solving with people in a customer-facing role. You look forward to traveling the country and currently reside near a major metropolitan airport in the US. You are interested in joining the world's largest biotech company and have the desire to grow into other challenging roles over time within the organization.

Minimum Qualifications:

• Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences **AND**

• 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment

Preferred Qualifications:

• Able and willing to travel 95%, including overnight travel; also currently reside within 50 miles of a major metropolitan airport in the US

• Bachelor's degree and ASCP certification

• Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for Roche chemistry and IT solutions

• Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships

• Effective time-management, organization, and prioritization skills

• Ability to work as a field-based individual contributor with independence and autonomy

The expected salary range for this position, based on the primary location of Indianapolis is $70,300- 130,500 . **_Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law._** A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits (https://roche.ehr.com/default.ashx?CLASSNAME=splash)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants (https://docs.google.com/forms/d/e/1FAIpQLSdZWlsbfQOvFVIQgHE\_iDzWUTlhZvj6FytIzjS7xq6IGh1H5g/viewform) .