• Sr. Support Engineer

    Insight Global (Garner, NC)


    Job Description

    Role Overview

    The Healthcare IT Support Engineer provides technical support to internal and external customers, primarily in the medical imaging domain. Support is delivered via phone, chat, email, and remote access, and includes hardware, software, and workflow troubleshooting.

    Responsibilities

    • Respond to support requests professionally and promptly.

    • Explain application functionality and assist with usage.

    • Collaborate with R&D and cross-functional teams on project scope and client needs.

    • Troubleshoot and resolve technical issues, including root cause analysis.

    • Maintain documentation and ticketing systems.

    • Share technical knowledge and cross-train team members.

    • Escalate urgent issues and liaise between support and development.

    • Work with radiologists and staff to resolve workflow conflicts.

    • Participate in a 24/7 on-call rotation every third week (compensated).

     

    Travel up to 10% once ramped up.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

    Skills and Requirements

    • Technical:

    o 7+ years of experience as a Support Engineer

    o SQL (select, insert, update, commit, rollback)

    o Linux proficiency (log navigation, scripting)

    o Windows PC and network server environments

    o VMware, Hyper-V, OpenStack

    o Azure and/or AWS

    o Web technologies: IIS, JSP, PHP, HTML, XML, JavaScript

    o Relational databases: MS SQL Server, PostgreSQL

    • Healthcare IT:

    o DICOM, PACS, RIS, HL7, MWL familiarity

    o PACS administration or usage

    o Understanding of radiology workflows and imaging modalities

     

    Education: Associate’s degree or equivalent experience (1–3 years in technical support; medical field preferred). · Experience in medical imaging operations

     

    • Knowledge of DICOM imaging types (e.g., JPEG 2000 Lossless)

    • Strong customer service and communication skills

    • Ability to work independently and in fast-paced environments