"Alerted.org

Texas, United States of America

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

October 13, 2025

Business unit:

Downstream and Renewables

Experience Level:

Experienced Professionals

Job Description:

What’s the role

Shell is seeking a Franchise Standards Manager (also known internally as the Standards and Assurance Manager) to join their team in Houston, Texas.

This role will serve as the torchbearer for delivering on the Jiffy Lube vision: Consistently Jiffy. The Standards & Assurance Manager will be responsible for developing Jiffy Lube standards, ensuring successful implementation, and deploying resources to address any shortfalls. The ultimate goal is to ensure that every customer experience across the 2,000+ Jiffy Lube service centers is delivered consistently and exceeds expectations.

Accountabilities:

+ Act as the lead of a team of six full-time employees (FTEs), responsible for developing standards, monitoring performance against those standards, deploying resources to address shortfalls, and accurately billing franchisees for the use of the Jiffy Lube system

+ Maintain the ownership of the Jiffy Lube Policy & Procedures Manual, working cross functionally across the organization to ensure all aspects of the offer, including operations, marketing, construction, HSSE, customer service, fleet, and technology, are accurately reflected in the manual. Publish updates as market conditions and/or changes to the business model dictate

+ Manage all compliance management activities, including monitoring, courtesy notifications, default notifications, and, if necessary, termination of Franchise Agreements

+ Accountable for ensuring that there is a robust process in place to actively monitor all sites for compliance to the standards, which is currently accomplished leveraging field staff, 3rd party vendors and a well-defined store audit process

+ Address identified deficiencies by deploying appropriate resources, including subject matter experts within your remit, to resolve operational issues effectively

+ Manage the billing process for all Jiffy Lube provided services (Royalties, POS Fees, Marketing Fees), which will also require exerting commercial leverage afforded in our contracts as necessary to help drive compliance to the standards.

What you bring

+ Must have legal authorization to work in the US on a full-time basis for anyone other than current employer

+ Bachelor’s degree in business or a related field is preferred

+ At least 10 years of experience, including frontline operations in a franchised business, with a solid understanding of standards and their practical application. Ideally, this will include some experience in the automotive sector

+ Experience in developing and implementing processes and standards is a plus

+ Proven ability to lead with a balanced approach, ensuring processes and standards are practical, valued by stakeholders, and aligned with the brand vision

+ Desire to develop and foster solid business relationships with colleagues, stakeholders, and partners, including franchisees and suppliers

+ Ability to deliver under pressure, prioritize and pivot projects accordingly to manage critical issues

+ Problem solver who challenges the current status quo and seeks opportunities for process improvement

What we offer

The base salary range for this position is $146,000 - $218,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.

For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs. Employees also participate in a company pension plan and a 401(k) plan. Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.

Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance. Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives. For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays. Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html .

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself.

+ Progress as a person as we work on the energy transition together

+ Continuously grow the transferable skills you need to get ahead

+ Work at the forefront of technology, trends, and practices

+ Collaborate with experienced colleagues with unique expertise

+ Achieve your balance in a values-led culture that encourages you to be the best version of yourself

+ Benefit from flexible working hours, and the possibility of remote/mobile working

+ Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.

+ Take advantage of paid parental leave, including for non-birthing parents

+ Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply

+ Grow as you progress through diverse career opportunities in national and international teams

+ Gain access to a wide range of training and development programs

We'd like you to know that Shell has a bold goal: to become one of the world’s most diverse and inclusive companies. You can get to know more about how we're working towards that goal,** click here (https://www.shell.com/who-we-are/diversity-equity-and-inclusion.html#iframe=L2RlaS8=) **.

Shell in The United States

Shell has been in the US for more than 100 years, leading the sector in energy, petrochemicals and refined products. Today, we provide millions of Americans with the energy needed to heat and cool their homes and power the economy.

We operate in all 50 states, from our Deepwater platforms in the Gulf of America to the Pennsylvania Chemicals complex and our miles of pipelines throughout the US.

We reach our customers through our 13,000 branded retail stations, and we are number 1 in gasoline sales. We also own the #1 brand of motor oil in the U.S. – Pennzoil® – made from natural gas.

We are excited to play a key role in the move to net carbon emissions while providing the oil and gas needed by society for many decades to come.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws. Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability. As a US Federal Contractor, hiring selections are subject to periodic audit review and documentation of your selections should be maintained for a period of three calendar years. It is the policy of Shell in the U.S. (“Shell”) to provide equal opportunity to all individuals, employees and all qualified applicants for employment consistent with employment requirements and qualifications. Shell prohibits discrimination based on race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, citizenship, genetic information, or other protected status under federal, state or local laws. All employees are expected to support this policy and contribute to an environment of equal opportunity. If you need an accommodation for a disability during the resourcing process, please speak with an HR representative.

You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you’ll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.

\#PowerYourProgress

Visit our careers site (https://www.shell.com/careers.html)

Shell has a bold goal: to become one of the world’s most diverse and inclusive companies, a place where everyone – from our employees to our customers, partners and suppliers – feels valued, respected, and has a strong sense of belonging.

Find out more about DE&I at Shell (https://www.shell.com/who-we-are/diversity-equity-and-inclusion.html)

Shell is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.

Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.

Learn more about our purpose and strategy (https://www.shell.com/what-we-do/our-strategy.html)

**_“_** **_If you need any assistance or support while applying for a job, please contact us at_** **[email protected]_** _”_