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ERP Analyst II

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ERP Analyst II

Salary

$77,287.83 - $119,796.22 Annually

Location

City of Coral Gables, FL

Job Type

Full-time

Job Number

000

Department

Innovation & Technology Department

Opening Date

10/13/2025

+ Description

+ Benefits

+ Questions

Summary

Under the direction of the Innovation and Technology Director, the Sr. IT Project Manager and the IT Applications Manager, this position is responsible for aiding the Innovation and Technology Department with ongoing enterprise systems implementation and maintenance efforts. Specifically, provides systems support, configuration, problem resolution, business analysis, process improvement, and customer support to users and stakeholders. In coordination with Finance, HR and other city departments, plans, designs, configures, implements, monitors, maintains, and optimizes City enterprise systems, databases, collaboration platforms, robotic process automation (RPA) and artificial intelligence (AI) workflow automation models, application programming interfaces (API) and data integrations, user portals, apps, and cloud enterprise systems.

Job Duties and Responsibilities

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Assists the Innovation and Technology department and the City’s ERP Cloud Suite project managers to assess and execute project plans, system assessment, process analysis and improvement, fulfillment of system requirements, platform optimization, and functional definition of planned system changes, according to the City of Coral Gables ERP implementation schedule.

Assists the Innovation and Technology department to customize, configure and optimize the Infor CloudSuite ERP (primary), the Enterprise Permit and Licensing (EPL) system, and other enterprise systems and applications.

Software package and other enterprise systems based on City requirements.

Tests changes with City and ERP SME’s. Monitor the ERP system implementation to ensure it meets the evolving needs of the city.

Assists project manager and department staff in meeting project team goals and objectives.

Assists users and IT, Finance, HR, Police, Fire and other departments’ personnel with training and development of user documentation.

Assists with data conversion and mapping.

Acts as sounding board for feasibility of ideas and process improvements (brainstorming potential solutions).

Develops system-wide reports to support information management needs.

Assists the Innovation and Technology Director, the IT Sr. Project Manager, the IT Applications Manager and ERP Project Managers with logistics, scheduling, and resource allocation.

Focus on Innovation and Technology enterprise systems implementation and ongoing support. Serves as a technical point of contact for information systems supporting citywide ERP operations.

Works closely with other subject matter experts to ensure data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities during the implementation.

Provides support for enterprise systems including, but not limited to, researching, and resolving unexpected results or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.

Performs business process evaluations, improvement plans and FinTech / ERP solutions planning and analysis. Plans, designs, configures, develops, maintains, and optimizes city enterprise systems in coordination with all city departments. Oversees the work of interns, specialists and contractors when required.

Collaborates with peers and departmental users to complete project assignments and accomplish Innovation and Technology department goals and directives. Communicates with users, vendors, and manufacturers, as needed, to resolve technical and business problems. Reviews, analyzes, and evaluates business needs and user requirements. Creates functional design and specifications as needed. Determines business needs and makes purchasing recommendations for the Innovation and Technology department.

Implements and project-manages enterprise systems and performs documentation and product maintenance. Performs change management, testing and certification procedures. Interprets, refines, and applies methods and procedures in accordance with standards and best practices.

Also performs support, troubleshoots, and resolves system problems. Makes repairs and conducts scheduled maintenance tasks in coordination with the Innovation and Technology divisions.

Assists with the support of enterprise system databases, data backup systems and processes, and data infrastructure.

Liaison with third parties and other stakeholders.

Performs other related tasks as required.

Qualifications

Five plus years of experience in ERP application implementation and support across functions (Innovation and Technology (Primary), Finance, HR, Payroll, Supply Chain Management).

Five plus years of experience implementing and/or supporting large scale ERP systems (i.e., Infor, SAP, PeopleSoft, Lawson, Kronos, Oracle, Dynamics, Workday) to include but not limited to: organization change management, setup, configuration, customization of the ERP application.

Five plus years of experience working with technical tools delivered by ERP applications.

Five plus years of experience creating technical design document based on functional design.

Five plus years of experience working with interfaces and reports.

Five plus years of experience with workflow automation, interfaces, and integration.

Bachelor’s and/or Master’s degrees(s) with major in Information Technology (or) FinTech (or) Data Science (or) Business Analytics or related fields.

Valid Florida Driver’s License.

OR

Candidates must have a combination of:

Associate Degree in Information Technology, Computer Science, FinTech, Business Analysis or a related field from an accredited college or university, and 6 years of IT work experience; OR

Bachelor’s Degree in Information Technology, Computer Science, FinTech, Business Analysis or a related field from an accredited college or university, and 5 years of IT work experience; OR

8 years of IT or FinTech work experience.

Certifications or training in three or more of the below specialties is required:

•ERP Certification (e.g.: Oracle, SAP, Infor, Dynamics, etc.)

•Microsoft Technology Associate (MTA) Database

•Microsoft Certified Solutions Associate (MCSA) Windows Server

•Microsoft Certified Solutions Associate (MCSA) Cloud Platform

•Microsoft Certified Solutions Associate (MCSA) Office 365

•Real World Project Management

•ITIL

•Scrum

•Lean Six Sigma

•Data Science

•Cloud platforms (e.g.: AWS, Azure, Google Cloud, VMWare, etc.)

Valid Florida Driver’s License.

A comparable amount of training or experience may be substituted for the minimum qualifications.

HOLIDAYS: 16 days including 3 floating days.

SICK LEAVE: 96 hours annually.

ANNUAL LEAVE: 80 hours in the first year of employment, increasing up to 188 hours after 25 years. Employees must take 40 hours of annual leave each year.

BEREAVEMENT LEAVE: 5 or 10 work days for the death of a family member in accordance with the collective bargaining agreement and the City's Personnel Rules & Regulations.

MEDICAL INSURANCE: Fully paid by the City (HMO Select). Coverage becomes effective 1st of month following 30 days. Employee may purchase coverage for eligible dependents at a cost of approximately 50% of the premium.

DENTAL INSURANCE: Available to all employees through payroll deduction.

LIFE INSURANCE : Term Life and Accidental Death and Dismemberment equal to 1 x annual salary, fully paid by the City (up to $200,000).

VOLUNTARY BENEFITS: Several plans available, such as Short-Term Disability, Life Insurance and Critical Illness policies through payroll deductions.

LEGAL SERVICES: Legal Service plan available at a cost to employees through payroll deductions.

DEFERRED COMPENSATION: Employees are given the option to defer a portion of their pre-tax salary into the 457 Deferred Compensation Program.

TUITION REIMBURSEMENT: $2000 per semester ($6,000 maximum annually) for approved college coursework.

SAFETY GLASSES: Required safety glasses are provided every 2 years.

RECREATIONAL USE: Employee, spouse and immediate family members seventeen (17) years of age and under are entitled to the benefits below:

- Venetian Pool – No charge for daily admission.

- Tennis Centers – No charge for daily court fees.

- Youth Center – 50% off residential rates for memberships and 50% off camps and other programs.

Golf at Biltmore & Granada:

- Monday through Friday – no charge.

- Saturday, Sunday and Holidays:

- Before Noon – Twilight fees apply

- After Noon – No charge

(cart fees apply at all times)

PENSION: Mandatory employee contribution of 10% of salary. Vesting period is 10 years.

OR

As of 6/14/2016 - DEFINED CONTRIBUTION: 401(a) - Contribution by City of 7% of employee base annual salary. Vesting period 5 years. Employee not required to contribute.

*Note: Benefits subject to change.*

Please refer to the collective bargaining agreement for current benefits.

01

Do you have five plus years of experience in ERP application implementation and support across functions (Innovation and Technology (Primary), Finance, HR, Payroll, Supply Chain Management)?

+ Yes

+ No

02

Do you have five plus years of experience implementing and/or supporting large scale ERP systems (i.e., Infor, SAP, PeopleSoft, Lawson, Kronos, Oracle, Dynamics, Workday) to include but not limited to: organization change management, setup, configuration, customization of the ERP application?

+ Yes

+ No

03

Do you have five plus years of experience working with technical tools delivered by ERP applications?

+ Yes

+ No

04

Do you have five plus years of experience creating technical design document based on functional design?

+ Yes

+ No

05

Do you have five plus years of experience working with interfaces and reports?

+ Yes

+ No

06

Do you have five plus years of experience with workflow automation, interfaces, and integration?

+ Yes

+ No

07

Do you have a Bachelor’s and/or Master’s degrees(s) with major in Information Technology (or) FinTech (or) Data Science (or) Business Analytics or related fields?

+ Yes

+ No

08

Do you have Associate Degree in Information Technology, Computer Science, FinTech, Business Analysis or a related field from an accredited college or university, and 6 years of IT work experience?

+ Yes

+ No

09

Do you have Bachelor’s Degree in Information Technology, Computer Science, FinTech, Business Analysis or a related field from an accredited college or university, and 5 years of IT work experience?

+ Yes

+ No

10

Do you have 8 years of IT or FinTech work experience?

+ Yes

+ No

11

Do you have Certifications or training in three or more of the below specialties? Please specify. • ERP Certification (e.g.: Oracle, SAP, Infor, Dynamics, etc.) • Microsoft Technology Associate (MTA) Database • Microsoft Certified Solutions Associate (MCSA) Windows Server • Microsoft Certified Solutions Associate (MCSA) Cloud Platform • Microsoft Certified Solutions Associate (MCSA) Office 365 • Real World Project Management • ITIL • Scrum • Lean Six Sigma • Data Science • Cloud platforms (e.g.: AWS, Azure, Google Cloud, VMWare, etc.)

12

Do you have a valid Florida Driver’s License?

+ Yes

+ No

Required Question

Employer

The City of Coral Gables

Address

214 Minorca Avenue Coral Gables, Florida, 33134

Phone

305-460-5523

Website

http://www.coralgables.com