"Alerted.org

Payment Operations Specialist (2-Month Contract | $27/hour)

**Location:** Dublin, CA (Hybrid – 3 days in person and 2 days from home)

**Pay Rate:** $27/hour

**Schedule:** Monday-Friday 8am-5pm, 2-Month Assignment

About the Role

Credit Union is seeking a **Payment Operations Specialist** for a **2-month contract assignment** at our Dublin, CA headquarters. This role is ideal for a detail-oriented, adaptable professional with strong experience in **ACH and wire payment processing** and a passion for delivering exceptional member service.

The successful candidate will manage and resolve **Member Service Platform (MSP)** tickets, perform follow-ups with members, and support various payment operations functions to ensure quality, accuracy, and compliance.

Key Responsibilities

+ Monitor and resolve Member Service Platform (MSP) tickets in a timely manner.

+ Conduct follow-ups with members to ensure satisfaction and high-quality resolution.

+ Support multiple areas within the Payment Operations team as needed.

+ Process ACH and wire transactions accurately and efficiently.

+ Identify issues and propose solutions to improve workflows and member experience.

+ Maintain compliance with credit union policies, procedures, and regulatory standards.

What We’re Looking For

+ **2+ years** of experience in a **financial institution** or **credit union** environment a plus.

+ Strong background in **ACH and wire processing** and payment systems.

+ Ability to manage high ticket volumes (approx. 150+ tickets/month).

+ Tech-savvy and able to learn **new software systems quickly** (experience with proprietary systems a plus).

+ Excellent communication and customer service skills.

+ Strong organizational skills and attention to detail.

+ Flexible and proactive with a willingness to pivot as priorities shift.

Education & Requirements

+ High School Diploma or GED required; Bachelor’s Degree preferred.

+ Experience with Microsoft Office Suite.

+ Ability to work both independently and collaboratively.

+ **Must be available for full-time in-person training and shadowing during the first two weeks.**

Join a team that values accuracy, collaboration, and growth, we’d love to meet you! Send your resume o **[email protected]** Or call **Daisy at 562-471-7322**

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.