• Lead Alarm Monitor/Administrator

    Power Plus (Anaheim, CA)


    Do you have experience managing workflows while being detail oriented? Are you well-organized and have time management skills? Do you like interacting with customers? If so, we should talk.

     

    We are Power Plus! A multi-industry leader in providing power when you need it, where you need it through intelligent and efficient power solutions. We work with Fortune 500 companies across the country such as Amazon, Wal-Mart, Costco, and more. We’ve built a 35-year reputation for excellence through our commitment to developing our people, providing exceptional, relationship-based customer service, and giving back to the community. Our biggest differentiator is the quality of our people, and the working environment we create for them, which really has to be seen to be believed.

    Benefits:

    + Medical

    + Dental

    + Vision

    + Training and mentoring

    + 401(k) with matching

    + Paid sick leave

    + Paid vacation

    SUMMARY

    This position is responsible for supporting internal operations within the Designed Video Surveillance division. This role focuses on managing equipment workflows, coordinating internal processes, supporting field technicians, and ensuring operational consistency across projects. The ideal candidate is highly organized, solution-driven, and experienced in operational support within a technical or service-oriented environment. This position may require flexible working hours, and overtime may be necessary depending on operational needs.

    JOB RESPONSIBILITIES

    + Track DVS equipment inventory, coordinate material orders, and monitor trailer and camera allocations

    + Support technicians by ensuring they have accurate job details, equipment, and necessary documentation

    + Assist in creating and maintaining internal process documentation, pickup tickets, and PORs

    + Communicate with other departments to ensure alignment on job priorities, installations, and follow-ups

    + Troubleshoot and escalate issues with DVS equipment or camera systems in coordination with technical support

    + Perform quality control checks to ensure installations and deployments meet standards

    + Help maintain organized digital records of equipment deployments, customer site details, and job status

    + Provide support to the DVS Manager in monitoring operational progress and identifying process improvements

    + Assist with onboarding and training of new internal staff on DVS processes

    + Manage and track employee KPIs to ensure performance standards are being met

    + Supervise DVS employees and provide guidance as needed

    + Address additional operational needs as they arise

    COMPETENCIES/REQUIREMENTS:

    + Detail-oriented and accountable

    + Comfortable managing multiple tasks and priorities

    + Collaborative, team-first mindset

    + Process-driven with a focus on continuous improvement

    + Strong organizational and multitasking abilities

    + Familiarity with mobile surveillance units, security systems, or Camcet a plus

    + Proficient in Microsoft Office Suite (Excel, Outlook) and comfortable learning internal tools/systems

    + Strong communication and problem-solving skills

     

    Hourly Pay Range: $25.00 - $27.00

     

    If you’ve always wanted to really make a difference, have your contributions mean something, and work for a place where loyalty, integrity, and hard work still means something, we want to hear from you!

     

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