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The Client Organization was established to drive enterprise-wide approaches to client coverage, identifying and filling in gaps or reducing duplication to ensure consistency throughout the firm. Additionally, it plays a leading role coordinating the allocation of capital and other financial, technology and human resources towards the client segments with the best returns potential. Finally, it is responsible for managing wholesale credit and counterparty risk for the organization. The Client Organization operates across 40+ jurisdictions globally.

The Client Organization Governance and Escalations team sits within the Chief Administrative Office, under the Head of Controls. The team supports and executes activities related to Corporate Governance, including Governance Committees, management meetings, Board Material Data Accuracy Controls, Escalations of Events, and oversight of the Client Organization Executive Scorecard Risk & Control metric performance, Organizational Change Management and New Activities.

Overview:

This role specifically sits within the Governance team. The role will be expected to execute and support a range of activities related to the Client Organizations Governance for effective Governance management and improving the Client Organizations overall decision-making through enhancing processes and culture.

Responsibilities include:

• Oversee the building upon the designed, implementing, and maintaining a Client Organization Governance over management meetings in line with Citi’s Governance Operating Model

• Implement Governance Committee policy documents, templates, training, communications, review and assessments within the operating guide

• Ensure approval of the Client Organization Governance operating guide

• Oversee the maintenance and regularly review the inventory of Client owned Governance Committees and management meetings and manage the inventory through the lifecycle

• Monitor compliance with the operating guide and work with various Committee or management meeting secretaries or coordinators to identify and address potential issues related to operational efficiency

• Review for approval regular reporting of inventory that may be included in Governance Committees or management meetings

• Oversee the governance flow for ease of understanding matters being escalated or elevated

• Reduce redundancies or duplicative management meetings through robust screening of new management meeting request

• Work on ad-hoc requests and assist with the oversight of Wholesale Lending Governance landscape

• Review materials and present ‘Roadshows’ across the Client Organization to build awareness of the Client Organization’s Governance processes, and roles and responsibilities

• Coordinate, monitor, and ensure the execution of controls are effective

Qualifications & skills:

• 10+ years of relevant work experience in Financial Services in Business Risk, Operational Risk, Compliance, and/or governance and control

• Experience in Corporate Governance and governance coordination

• Experience managing teams with broad accountability in a complex environment, works effectively in a cross-functional organization with the ability to balance strategic priorities with tactical actions

• Demonstrated experience in providing effective ongoing program management support including continuous program improvement

• Solid understanding of a broad range of financial services products/services and end-to-end processes

• Excellent knowledge of and experience with financial services control environments, business processes, and ever-evolving governance processes and regulatory environments

• Demonstrated ability to apply critical thought in evaluating business problems, articulating problem statements concisely and guiding the development of logical, pragmatic control recommendations and solutions

• Excellent written and verbal communication skills

• Self-starting team player with the ability to multitask and prioritize

• Demonstrative analytical skills with follow-up and problem-solving capability

• Highly proficient with Microsoft Excel and PowerPoint

Education:

• Bachelor’s/University degree

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Governance Reporting & Analysis

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Time Type:

Full time

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Primary Location:

Getzville New York United States

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Primary Location Full Time Salary Range:

$125,200.00 - $187,800.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Data Analysis, Escalation Management, Governance, Needs Assessment, Program Management, Risk Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Oct 17, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.