• Director, Product Delivery

    Sallie Mae (Newark, DE)


    When you join Sallie, you become a champion for all students.

     

    Sallie’s Education Services team is a diverse group of growth-obsessed entrepreneurs, data analysts, engineers, and developers with a passion for imagining and building scalable businesses for students and families on their unique journey to-through and immediately after higher education. We’re on a mission to revolutionize how students and their families plan, pay and complete this journey with confidence. Join a team of seekers, challengers and creative thinkers to change the way students plan for their future for the better.

     

    What You'll Contribute

     

    Would you like to work in an exciting fast-paced start-up place with the backing of a household name company like Sallie Mae to help millions of people meet their educational needs every day? Together, we’re connected by the same drive—to be a champion for all students and help them make smart decisions with confidence. Do more than join something—change something…for students, for future generations, and for the future of education.

     

    Our new venture, Sallie.com, is looking for people like you to be the founding members who will define the future of education services for students and their families in the US. As the first education solutions company, we’re creating marketplaces with supportive tools and content that help students when they need it most. We’re connecting students to free money for school, providing tools and resources to plan for college, sharing inside advice on campus life, and so much more. Visit https://www.sallie.com/about to learn more about us.

     

    We’re looking for a Director, Product Delivery to lead the strategic execution of our digital roadmap across Sallie.com. This role is ideal for a seasoned product delivery leader who thrives in fast-paced environments, excels at cross-functional collaboration, and is passionate about building scalable, student-first solutions.

     

    You’ll oversee a team of product delivery experts, each responsible for a specific product area, and ensure cohesive, high-quality delivery across the entire Sallie.com ecosystem. You will also work hand-in-hand with business leaders across the organization to translate key strategic objectives into actionable technical solutions. As the technical product delivery expert for Sallie.com, you’ll own the delivery roadmap, coordinate across multiple teams and platforms, and ensure high-quality execution in a fast-paced, resource-constrained environment.

    What You'll Do

    + Own the Sallie.com delivery roadmap, aligning product execution with strategic business goals across multiple marketplaces and the broader organization.

    + Lead and mentor a team focused on product delivery, fostering a culture of ownership, agility, and excellence.

    + Drive cross-functionality collaboration across development, design, quality assurance, data, and content teams to ensure timely, high-quality delivery. Lead initiatives that bring together the consumer-facing experience with authenticated experiences across multiple platforms.

    + Serve as the go-to expert for Sallie.com from a technical delivery perspective—understanding Hubspot & Mendix platform architecture, how data flows, and integrations between marketplaces.

    + Serve as a key liaison with risk and compliance partners to ensure alignment and that all relevant items are fully vetted and meet regulatory standards.

    + Leverage analytics and insights to inform broader roadmap decisions as well as marketplace decisions. Partner with data science and analytics teams to define use cases, shape data models, and deliver impactful solutions that span across Sallie.com.

    + Communicate effectively across technical and non-technical audiences. Lead discovery sessions, manage competing priorities, and communicate trade-offs effectively.

    + Champion efforts to streamline workflows, automate processes, and improve system scalability and reliability.

     

    _The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._

     

    What You Have

     

    Minimum education, skills and experience required.

     

    + Proven ability to deliver complex digital products in a fast-paced environment.

    + Exceptional leadership and team management skills, with experience mentoring cross-functional teams.

    + Strong technical acumen with understanding of data architecture, analytics, and system integration.

    + Excellent communication skills with the ability to influence and align diverse stakeholders.

    + Familiarity with project management methodologies, tools, and best practices.

    + Experience working with risk, compliance, and legal teams in regulated environments.

    + Ability to thrive in ambiguity, take ownership, and drive results with limited resources.

    + Strong experience with marketing operations platforms (e.g., Hubspot, Mendix, or similar tools).

     

    Preferred education, skills and experience required.

     

    + Bachelor’s degree in Marketing, Business, Information Systems or a related field; advanced degree a plus.

    + 7+ years of experience in marketing operations or product delivery; ideally in edtech, fintech, or digital platforms.

    + Experience with tools like SQL, Snowflake, and modern data stacks is a plus.

    + Understanding of how to incorporate web experimentation within the product delivery lifecycle and familiarity with experimentation tools such as Optimizely, Google Optimize, or Adobe Target

    + Experience with digital marketing analytics tools such as Google Analytics, Heap, or Adobe Analytics

     

    The Americans with Disabilities Act

     

    _The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._

    Feeling your best helps you do your best:

    Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

     

    + Competitive base salaries

    + Bonus incentives

    + Generous PTO, Floating Holidays and 12 Federal Holidays observed

    + Support for financial-well-being and retirement 401k with employer match

    + Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

    + Employer paid short-term/long-term disability and basic life insurance

    + Flexible hybrid working arrangements.

    + Paid parental leave and adoption reimbursement programs

    + Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

    + Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

    + Tuition Reimbursement and Family Scholarship Programs

    + Career development and training opportunities

     

    Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

     

    Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (https://salliemae.com/legal/pay-transparency-policy/)** **to view the U.S. Pay Transparency Policy,** **here (https://mandatoryview.com/?LicenceId=b723c601-1179-462b-a551-71dec216fdbf&ProductType=IntranetLicense&SubType=PG)** **for federal job applicant notices, and** **here (https://www.salliemae.com/content/dam/slm/writtencontent/Policies/CA\_Privacy\_Notice\_2023.pdf)** **to view the California Employee Privacy Notice.

     

    Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

     

    Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.