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IntelliRisk Product Services Coordinator

AIG is reimagining the way we help customers manage risk. Join us as an IntelliRisk Product Services Coordinator to play your part in that transformation with opportunities to learn and grow your skills and experience as a valued member of the team.

Make your mark in Digital

Under the Digital team, the IntelliRisk Product Services Coordinator role focuses on support of external customers (clients, brokers) for the delivery and use of the IntelliRisk claim and risk management information system. As the digital technology platforms and services evolve, the IntelliRisk Product Services Coordinator actively communicates and promotes capabilities and value by direct engagement with customers in conjunction with AIG service delivery teams, including distribution, underwriting, and claims. Functional responsibilities for this role include:

+ Ongoing customer service and support for customers in assigned region and/or designated clients.

+ Analyze customer information needs and implement solutions utilizing existing and customized IntelliRisk products and services.

+ New user onboarding and training for insureds/brokers/agents as well as internal partners.

+ Support underwriting, claims and distribution groups in the promotion of IntelliRisk capabilities and utilization, including presentations to prospective customers.

+ Identify and recommend product enhancements to better meet AIG operational and customer needs.

+ Articulate and document business requirements for new or enhanced reporting or system functionality.

+ Contribute and assist with all aspects of application testing for product releases.

+ Manage data transfer processes to clients’ third-party vendor of choice and associated business, legal and security requirements.

How you will make an impact

In this role you will bring value to AIG customers and internal partners through the promotion and support of IntelliRisk claim and risk management information delivery primarily within the assigned United States Western Zone. Provide quality customer service ensuring business needs are met by utilizing existing products and services and actively contribute to ongoing product development efforts and design custom solutions as needed or required. You will also work with regional underwriting, claims and distribution teams to generate new business opportunities and identify data reporting solutions that leverage existing and custom solutions.

What you will need to succeed

AIG seeks candidates who have excelled in previous work experience, possess strong analytical, quantitative and interpersonal skills, and are enthusiastic about the insurance industry. We also look for a diverse background of experience, culture and thought. Successful candidates typically have a global perspective and a team-oriented track record.

Required

+ College degree or equivalent experience.

+ 3+ years of experience in the field of commercial insurance preferred.

+ Analytical, problem solving, written and verbal communications skills are essential.

+ Self-motivated and a self-starter.

+ Strong interpersonal skills in a team environment.

Location

The IntelliRisk Product Services Coordinator position is based in Parsippany, New Jersey supporting customers and AIG colleagues in the United States Western Zone (Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming) as well as various multinational clients located outside the United States.

For positions based in New Jersey, the base salary range is $86,000 - $106,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview (https://sprcdn-assets.sprinklr.com/248/c93e06c6-6661-4d7d-9e44-0b1edfc3704e-1908744075/New\_Hire\_Benefits\_Overview.pdf)

Veterans are encouraged to apply

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].

Functional Area:

IT - Information Technology

AIG Claims, Inc.