"Alerted.org

As a Product Support Engineer (PSE), you will be a key technical resource supporting Philips’ Patient Monitoring platforms—specifically PIIC iX and VAS solutions. This role is central to improving product reliability, enabling successful product introductions, and enhancing customer satisfaction.

Your role:

+ Serve as the global Level 3 technical support lead for PIIC iX and VAS solutions, overseeing device, software, and infrastructure components.

+ Own service communication between the Business Unit and Field Service teams, ensuring alignment on escalations, updates, and technical resolutions.

+ Develop and deliver support strategies, training programs, and documentation to enhance field readiness and service quality.

+ Collaborate with cross-functional teams on New Product Introductions (NPI), design modifications, and supportability requirements.

+ Analyze product performance, field feedback, and escalations to drive continuous improvement and ensure operational readiness for global deployments.

You're the right fit if:

+ Bachelor’s degree in Computer Science, IT, Healthcare Informatics, or a related field, with a Biomedical or Hospital IT background and deep knowledge of healthcare connectivity environments.

+ A minimum of 5+ years of broad technical expertise across Philips PIIC iX, VAS, and associated healthcare informatics platforms.

+ Proven ability in diagnostics and troubleshooting across hardware, software, and networking layers, ensuring system reliability and uptime.

+ Hands-on experience with SQL Server, Windows Server, Active Directory, VMware, Citrix, relational databases, and scripting tools; 5+ years of experience with HL7, HIF, MDIP, and TCP/IP infrastructure services.

+ Industry certifications such as CCNA, CWNA, CWTS, or equivalent, and familiarity with global field service operations and deployment models.

+ You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

+ Learn more about our business (https://www.philips.com/a-w/about.html) .

+ Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html)

+ Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose)

+ Learn more about our culture. (https://www.careers.philips.com/na/en/our-culture-philips-careers)

Philips Transparency Details

The pay range for this position in (Cambridge, MA or Bothell, WA) is

$110,880 to $177,408.00.

The pay range for this position in (New Kensington, PA) is $99,000 to $158,000.00

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.philipsusbenefits.com/) .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Cambridge, MA, Bothell, WA or New Kensington, PA.

\#LI-PH1

\#ConnectedCare

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran