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Community Support Specialist

Rochester, NY (http://maps.google.com/maps?q=1000+University+Ave+Suite+500+Rochester+NY+USA+14607) • Property Management

Job Type

Full-time

Description

General Description

Under direction of the Assistant Vice President(s), with close interaction with the Regional Manager(s) in the assigned region(s), the Community Support Specialist is responsible for the training and project support of property management site personnel.

Position Details

+ Full-Time

+ Exempt

+ 40 Hours per Week

+ 8:30 AM - 5:00 PM

Location

+ This position is not fully remote. Candidates must reside in Rochester, NY or within commuting distance to support required in-person site visits and maintain a regional presence. While some remote work is permitted, regular travel within the region is an essential function of the role. The Rochester Resource Center will serve as your base office, with weekly travel as needed to your assigned portfolio of communities and apartments.

Job Description

+ Provide overall assistance to Community Managers and Regional Managers at the direction of the AVP for those who have heavy workloads, special projects, or are out on PTO.

+ Performing all duties as part of the role of a Community Manager.

+ Conduct Site Compliance Audits on behalf of the VP to ensure compliance with all regulatory programs.

+ Communicate with residents and applicants as needed.

+ Complete resident income certifications as required.

+ Assist Community Managers with preparations for MOR and agency inspections.

+ Organize or add data to files, software, etc.

+ Research and correct site issues as directed.

+ Assist Community Managers with Rent Ups, Lease-Ups, or projects with major renovations to ensure complete implementation and compliance with housing program requirements and directives as appropriate.

+ Assist Community Managers with property marketing and outreach efforts.

+ Conduct market studies and competition analysis as required.

+ Will provide training and coaching to administrative staff as needed.

+ Special projects as assigned.

+ Frequent weekly local travel required and an occasional overnight stay when needed.

+ Other related community-support job duties as assigned.

+ Physical attendance at assigned work location(s) during scheduled hours is essential.

EXPERIENCE

+ Minimum 3+ years apartment rental/housing management experience required, preferably in affordable housing industry.

+ Minimum 1+ years’ compliance experience with Low Income Tax Credit (LIHTC), HUD – Section 8, HOME, and other compliance knowledge needed.

+ Prior experience with recertifications desired.

+ Experience with lease-ups preferred.

+ Minimum 1-2+ years team supervision experience including coaching, training and performance management skills desired.

+ Yardi Voyager experience desired or other accounting or housing software programs a plus.

+ Excellent, demonstrated customer service skills and experience to interact with all levels of fellow employees, residents, visitors, community representatives, housing authority representatives, others.

+ Bilingual (Spanish) helpful.

+ Strong MS Office suite skills (Word, Excel, PowerPoint, Outlook) required.

+ Prior experience with financial & accounting matters with understanding of payables, receivables.

+ Ability to keep accurate records and meet all required reporting deadlines.

+ Experience in collaboratively resolving resident, employee, vendor and financial problems preferred.

+ Flexibility/ability to travel up to 35% locally and up to 60% overnight on a weekly basis as needed or assigned.

EDUCATION

+ Minimum High School / GED Equivalent required.

+ Bachelor’s degree in Business, Management, preferred. Minimum Associates degree with equivalent experience desired.

+ TCS, COS, other Housing industry certifications strongly preferred or willing to obtain.

Requirements

+ Ability to communicate effectively – demonstrated strong verbal and oral communication skills.

+ Effective problem-solving skills – good listening skills; to collaborate, understand and work with employees, residents and prospective residents alike.

+ Resourceful – able to make decisions with appropriate guidance when needed.

+ Excellent organizational and time-management skills.

+ Flexible, adaptable, with ability to multi-task and juggle several projects at one time.

+ Excellent business professionalism, business judgment, common sense for handling day-to-day matters.

+ Ability to negotiate contracts.

+ Ability to effectively coach, train and manage fellow employees on projects.

+ Work independently, as well as collaboratively in a team environment.

Conifer Realty is a professional, service-oriented organization offering a competitive compensation package commensurate with experience, along with excellent benefits that include ongoing training and development, 13 holidays, 15 days paid time off, 401K with company match, medical, HSA, dependent care Flex account, dental, vision; company-paid life, short and long-term disability insurances; and a wellness program.

The salary rage for this position is $60,000.00 - $75,000.00. The actual compensation may vary depending on a wide range of factors, including experience, skills, qualifications, certifications, location, etc. This range does not include additional forms of compensation such as bonuses.

APPLY TODAY via our website link:http://www.careersatconifer. com (http://www.careersatconifer.%20com/) complete our application process and attach your resume. You will hear directly from the hiring manager on next steps in the process. Thank you for your interest in joining the Conifer Team!

Conifer Realty LLC is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Salary Description

$60,000.00 - $75,000.00