"Alerted.org

Cust Serv Rep

Location : MINERAL WELLS, TX, United States

Job Family : Customer Service

Job Type : Regular

Posted : Oct 14, 2025

Job ID : 59026

Back to Search Results

Job Description

Save JobJob Saved

Welcome to Parker Industrial Process Filtration

At Parker’s Industrial Process Filtration Division, we collaborate with our customers to offer filtration solutions for complex contaminant management issues. Our aim is to enhance product quality and safeguard critical equipment against maintenance issues and downtime.

The Industrial Process Filtration Division directly supports North America. In addition, IPF works with our global Parker Hannifin regional entities to leverage IPF products across the globe.

The purpose of this position is to provide customer service support such as: order processing, tracking order status, work within designated CRM, telephone communications and internal communications with other departments. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

RESPONSIBILITIES The responsibilities described here are representative of those tasks an employee performs to successfully complete the essential functions of this job; however, this is not a comprehensive listing of all tasks that may be assigned or required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but may not be limited to the following:

• Analyze Backlog (Discover Report) and schedule order shipments.

• Communicate with internal and external customers by telephone and e-mail to provide lead-time, pricing, or investigate issues; and to correct errors in accounts.

• Process Sales Orders per established guidelines; coordinating with Accounting for credit matters, Aftermarket Service Specialist for pricing, and Production Planning, as necessary.

• Respond expeditiously to Request for Quote (RFQ) with standard prices and terms.

• Process Material Return Request per established guidelines.

• Document and/or refer Customer Complaints to the appropriate internal department.

• Elicit sufficient facts and detail to clarify indefinite or obscurely stated requests.

• Use all available sources to provide information being requested.

• Refer complex inquiries to appropriate specialist for assistance.

• Ensure compliance with Sales Policies, ISO Procedures or Work Instructions and IPF Division Policies and Procedures.

• Maintain a customer name and address data base.

• Provide timely feedback/resolution to the customer regarding product failures or customer concerns.

• Collaborate with shipping and traffic to ensure on time shipments.

• Maintain ability to backup co-workers.

• Complete special projects, as assigned.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS

The requirements described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The minimum qualifications required include, but may not be limited to, the following:

• Inside sales experience, preferred.

• ERP Order Management, Projects and Commercial Terms experience highly preferred.

• Intermediate level proficiency with Microsoft Office software.

• Customer service experience and people, time management and organizational skills, required.

• Familiarity with corporate credit and sales policies, a plus.

• Exceptional oral and written communication skills.

• Ability to handle and prioritize multiple projects.

• Ability to work in a team environment.

• Ability to read and interpret documents such as work instructions, safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. EDUCATION and/or EXPERIENCE

• High School Diploma and/or GED.

• Two years of college in Business Management or related field, preferred.

• Related experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must meet the physical demands for the position including, but not limited to, the ability to:

• Occasionally stand, bend, stoop, walk, kneel, crouch, carry and climb.

• Use hands and/or arms to finger, handle, feel and reach.

• Talk and hear.

• Occasionally, lift and/or move 1 to 20 pounds, and occasionally, up to 40 pounds.

• Use specific vision faculties which include close vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally, while visiting shop areas, be exposed to machinery and flying metal particles, moving mechanical parts, fumes, toxic or caustic chemicals, risk of electrical shock and moderate to high noise levels. The duties of this job are primarily performed in climate-controlled temperature office environments, with low to moderate noise levels and fluorescent, incandescent and/or natural lighting. SAFETY The employee must:

• Adhere to all Safety guidelines.

• Immediately report all safety issues including injuries, unsafe conditions, unsafe acts, and near miss situations.

• Review PPE Hazard Assessment Certification Form for safety requirements.

Parker Hannifin is a Fortune 250 global leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.

Benefit & Retirement Plans

Parker offers competitive benefit programs, including:

+ Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.

+ 401(k) Plan with company matching contributions at 100% of the first 5% of pay.

+ Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.

+ Career development and tuition reimbursement.

+ Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.

+ Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.

+ Paid Time Off and Company-Paid Holidays.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission (https://www.eeoc.gov/employees-job-applicants)

Drug-Free Workplace

In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.