"Alerted.org

Our client, a leading organization in the logistics and customer service industry, is seeking a dedicated and bilingual Customer Service Representative to join their team. As a Customer Service Rep Bilingual, you will be an essential part of the customer support department, working closely with customers, business partners, and drivers to ensure seamless service delivery. The ideal candidate will demonstrate excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer experiences, aligning successfully within a dynamic and supportive environment.

**Job Title:** Customer Service Rep Bilingual

**Location:** Salt Lake City, UT

Pay Range: $18.00 an hour

**Shift:** Days, 5-day week, 8-hour morning shifts. Days of work will rotate as needed.

What's the Job?

+ Assist customers and business partners via telephone and email to resolve inquiries and issues

+ Handle customer complaints with professionalism and empathy, ensuring customer satisfaction

+ Diagnose, assess, and resolve problems related to delivery routes and service requests

+ Monitor the progress of delivery routes and verify haul-away pods and stamps

+ Process changes or cancellations to delivery orders efficiently and accurately

What's Needed?

+ Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint

+ High school diploma or equivalent

+ At least 1 year of related experience, preferably within a call center environment

+ Strong customer service skills with the ability to resolve issues satisfactorily

+ Exceptional organizational skills and ability to multitask effectively

+ Must be bilingual

What's in it for me?

+ Opportunity to work in a fast-paced, innovative environment

+ Supportive team culture focused on growth and development

+ Potential for career advancement within the organization

+ Engaging work that makes a difference in customer satisfaction

+ Inclusive workplace that values diversity and collaboration

Upon completion of waiting period associates are eligible for:

+ Medical and Prescription Drug Plans

+ Dental Plan

+ Supplemental Life Insurance

+ Short Term Disability Insurance

+ 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.