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Description

Are you interested in transforming how the world's largest retailers prove and optimize the business value of checkout-free shopping? Just Walk Out (JWO) technology enables shopping in retail stores with no lines and no checkout. Customers simply use a credit card to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and leave the store. This checkout-free shopping experience is made possible by JWO technology, which automatically detects whether products are taken or returned, and enables shoppers to grab and go from stores ranging from small airport kiosks to massive university stores.

The Principal Technical Product Manager will own the strategic evolution of how JWO creates, measures, and maximizes customer value across our expanding portfolio of retail partnerships. You will be responsible for establishing the measurement infrastructure and frameworks that definitively prove JWO's business impact while driving revenue optimization through strategic pricing experiments and market expansion across diverse retail verticals. This role requires partnering directly with enterprise customers to quantify value realization, optimize pricing strategies, and lead JWO's expansion into new verticals and customer segments.

You will work with customers to measure and communicate the tangible business value JWO delivers, establishing comprehensive frameworks that transform abstract technology benefits into concrete ROI metrics that drive executive decision-making. You will partner with pricing teams to conduct sophisticated experiments that optimize our revenue model across different store formats and verticals, balancing customer value creation with Amazon's commercial objectives. Additionally, you will strategize which verticals represent the highest-opportunity expansion targets and work across JWO's product portfolio (Merchant Experience, Retail Integration, Shopper Experience) to systematically close product gaps that unlock these new opportunities.

As a tenured Principal Product Manager, you are skilled at building scalable business frameworks from first principles. You exhibit mastery in strategic product management disciplines such as defining enterprise value propositions, designing pricing optimization experiments, establishing measurement infrastructure, and driving alignment across complex stakeholder ecosystems in ambiguous, fast-paced environments. We are looking for a passionate, data-driven strategist who thrives on proving business value through rigorous experimentation, building enterprise customer partnerships, and setting new industry standards for retail technology value measurement.

Key job responsibilities

- Establish comprehensive frameworks and infrastructure to measure value realized by customers through JWO technology implementation

- Design and implement metrics systems to quantify customer ROI and business impact across different verticals and store formats

- Partner with customers to develop value realization measurement methodologies and reporting mechanisms

- Create dashboards and reporting tools to track and communicate value delivery to both internal stakeholders and external customers

- Lead JWO business expansion initiatives by identifying and prioritizing new opportunities

- Develop go-to-market strategies for entering new verticals and customer segments

- Conduct market analysis to identify product gaps across JWO experiences for customers and partner with other Product Managers to bridge them

- Collaborate with cross-functional teams to define product roadmaps that address identified market gaps and expansion opportunities

- Partner with pricing teams to optimize pricing strategies for JWO offerings across different verticals and store formats

- Design and execute pricing experiments to maximize revenue while maintaining customer value proposition

- Analyze pricing elasticity and competitive positioning to inform strategic pricing decisions

- Work directly with customers to understand their business objectives and measure JWO's impact on their operations

Basic Qualifications

- 7+ years of working as a Technical Product Manager experience

- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Preferred Qualifications

- 4+ experience working with external Enterprise customers

- Advanced degree (MBA, MS) in relevant technical field

- Experience with Amazon's retail technology systems or AWS services

- Knowledge of retail industry trends, regulatory requirements, and competitive landscape

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163,000/year in our lowest geographic market up to $281,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.