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+ JOB DESCRIPTION DETAILS

+ Job Summary :

+ Responsible for performing clinical duties assisting clinicians with the examination and treatment of patients under provider supervision in the ambulatory service clinical setting.

+ Duties include: pre-visit chart preparation; assisting providers with procedures/treatments; equipment operation; assisting patients; performing venipuncture (as needed), specimen collection and submission to appropriate laboratory; cleaning and sterilization of instrumentation; maintenance, order and inventory supplies; records and documents in medical record.

+ Assists with efficient patient flow; performs administrative clinical support activities; participates in quality assurance programs.

+ Education :

+ High School diploma or GED; s ome college preferred

+ Registration/Certification/Licensure :

+ Active Basic Life Support certification required or obtained within 30 days of hire.

+ Completion of an accredited Medical Assistant training program and CMA certification with the credentials of RMA, NCMA, NRCMA, CCMA or CMAA preferred; EMT acceptable; GNA or CNA considered.

+ Experience :

+ Position requires 1 - 2 years of medical office, with direct patient contact experience, and use of electronic medical records (EMR) preferred. New grads accepted.

+ Phlebotomy and point of care testing experience is a plus.

+ Basic computer and typing skills; familiarity with medical terminology, required.

+ Other Requirements :

+ Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

+ Excellent customer service skills. Must demonstrate compassion, friendliness, courtesy and tactfulness with all patient and caregiver interactions.

+ Strong oral and written communication skills.

+ Ability to work collaboratively with a team of providers, office staff, and administrators while serving patients and caregivers, and with the ability to effectively engage with extended care teams (such as specialists, insurers, and pharmacies); must be organized with the ability to multi-task in a fast-paced setting.

+ Must be efficient and conscientious in preparing for and delivering medical care.

+ Requires an awareness of patient confidentiality and ability to follow directions well, be engaged and work with minimal guidance.

+ Knowledge of insurance billing procedures and familiarization of medical terminology.