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Job Title: Patient Access Specialist - Rare/OrphanJob Description

Join our team as a Patient Access Specialist where you will play a vital role in simplifying access to medications and delivering personalized care for patients with rare diseases. You will be a key player in pharmacy operations, ensuring patients receive the best possible outcomes through meticulous benefits investigation, prior authorization support, and claims adjudication.

Responsibilities

+ Locate and enter accurate prescription insurance information on patient profiles by processing eligibility checks and adjudicating pharmacy claims.

+ Adjudicate claims and troubleshoot rejections to ensure correct information is communicated to patients.

+ Communicate the need for medication prior authorization to providers and serve as a resource during the PA process.

+ Manage inbound calls from patients, clients, physicians, practitioners, and clinics regarding inquiries about order status, services provided, and financial support options.

+ Serve as a technical resource pertaining to adjudication while identifying areas for improvement.

+ Enter detailed, accurate, and grammatically correct progress notes to ensure proper documentation on patient profiles.

+ Contact patients to schedule medication delivery and payment to ensure accurate profile information and timely distribution.

+ Manage patient refill coordination and follow-up to ensure compliance with therapy plans.

+ Identify and report adverse events and product complaints to clinicians to ensure patient safety.

+ Perform other duties as assigned, which may vary slightly depending on team/program requirements.

Essential Skills

+ High school diploma required.

+ 2 years prior experience working in a pharmacy or other healthcare setting required.

+ Experience with insurance eligibility and prior authorization processes.

+ Competency in basic computer skills and proficiency in Microsoft applications.

+ Conscientious and detail-oriented with a problem-solving mindset.

+ Flexible, adaptable, and able to work effectively in a team setting.

+ Highly motivated and committed to excellence with a positive attitude.

Additional Skills & Qualifications

+ CPhT Certified Pharmacy Technician preferred, not required.

+ Customer service and call center experience.

+ Knowledge of retail pharmacy and healthcare settings.

Work Environment

This is an onsite position with working hours from 9 AM to 6 PM, Monday through Friday. The role is based in an office environment where you will have the opportunity to learn about rare diseases and their treatment plans, working alongside a great team. There are opportunities for growth within the company.

Job Type & Location

This is a Contract position based out of Cary, North Carolina.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cary,NC.

Application Deadline

This position is anticipated to close on Oct 27, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.