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HVAC Dispatcher & Project Coordinator JD

Temp to Hire

M-F, 7:00am - 3:00pm

Pay: $20-25/hr DOE

Position Summary:

The HVAC Dispatcher and Project Coordinator with strong administrative skills and customer-focused attitude. This role involves managing various tasks, providing support to staff, and ensuring smooth operations within the office environment. This role plays a key part in maintaining customer satisfaction and operational efficiency.

Key Responsibilities:

+ Schedule and dispatch HVAC technicians for service, maintenance, and installation jobs

+ Coordinate daily work schedules, monitor job progress, and adjust assignments as needed

+ Communicate job details, customer concerns, and special instructions to field technicians

+ Respond to customer calls and service requests, gathering detailed information to schedule appropriately

+ Use dispatching and field service software to assign jobs and track technician activity

+ Monitor technician locations and job statuses throughout the day

+ Provide exceptional customer service when answering phones or following up on service calls

+ Maintain accurate records of service calls, work performed, and technician notes

+ Collaborate with the service manager and parts department to ensure job readiness

+ Handle emergency service requests efficiently and calmly

+ Support billing by entering accurate job and time information into the system

+ Maintain confidentiality of customer and company information

Qualifications:

Required:

+ High school diploma or GED

+ 1–3 years of dispatching, scheduling, or customer service experience (preferably in HVAC, plumbing, or similar trades)

+ Strong organizational and multitasking skills

+ Excellent communication skills (verbal and written)

+ Ability to stay calm under pressure and adapt to changing priorities

+ Project coordinator experience preferred

+ Strong attention to detail and follow-through

**Pay Details:** $20.00 to $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.