• Help Desk

    Robert Half Technology (Waller, TX)


    Description

    Primary Duties:

    + Serve as the initial point of contact for internal technical support, addressing issues via phone, email, or in person.

    + Diagnose and resolve problems related to computers, mobile devices, printers, and commonly used software.

    + Log all support interactions and resolutions in the IT service management system.

    + Forward more complex or unresolved issues to senior IT staff or external vendors when necessary.

    + Assist with employee onboarding and offboarding by setting up user accounts and preparing IT equipment.

    + Track and manage IT hardware and software inventory, ensuring compliance with company standards.

    + Provide assistance to remote employees and field staff with connectivity and access challenges.

    Requirements

    Required Skills & Experience:

    + Associate degree in Information Technology or equivalent hands-on experience.

    + 1–3 years working in a technical support or help desk role.

    + Solid understanding of Microsoft Windows, Office 365, and basic networking principles.

    + Strong communication skills and a proactive approach to troubleshooting.

    + Familiarity with help desk ticketing platforms such as ServiceNow, Jira, or similar.

    + Ability to prioritize tasks and work independently in a fast-paced environment.

    Preferred Qualifications:

    + Prior experience supporting users in industrial or manufacturing settings.

    + Working knowledge of Active Directory and remote support tools.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .