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Description We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis in Boston, Massachusetts. This fully onsite, part-time role involves providing essential IT support for a pharmaceutical company, ensuring smooth operations and resolving technical issues. This position is an excellent opportunity to showcase your expertise in desktop support and related technologies.

Responsibilities:

• Deliver onsite technical support to end-users, addressing hardware and software issues efficiently.

• Manage and resolve escalated tickets in a timely manner, ensuring user satisfaction.

• Assist with application support, including uninstalling and reinstalling approved software on devices.

• Provide installation and maintenance services for applications used across the organization.

• Handle onboarding and offboarding processes, ensuring proper setup or removal of IT resources.

• Support conference rooms and audiovisual equipment to facilitate seamless meetings and presentations.

• Perform imaging of devices and equipment to standardize configurations and prepare for deployment.

• Utilize ticketing systems to track, prioritize, and resolve support requests effectively. Requirements • Minimum of 2 years of experience in desktop support or a related IT role.

• Proficiency in supporting Windows 10 and Windows 11 operating systems.

• Experience with Microsoft Office 365 applications and tools.

• Familiarity with ticketing systems for managing and resolving IT issues.

• Expertise in computer and desktop imaging processes.

• Knowledge of Zoom and Microsoft Teams for troubleshooting and support.

• Strong problem-solving skills and the ability to work independently.

• Excellent communication skills for interacting with users and team members. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .