• Internal Service Advisor/Service Administrator

    Lithia & Driveway (Smyrna, GA)


    Dealership:L0582 Wade Ford

     

    Wade Ford

     

    If you have the drive to perform, excel and improve constantly … then we want you to come work with us. Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

    Responsibilities

    The Reconditioning Manager manages the activities of all reconditioning of used vehicles and the attainment of quality targets. The Reconditioning Manager interacts with the Parts, Service departments and Body Shop to meet customer needs and dealership objectives.

     

    + Verify all applicable vehicle information, i.e. vehicle inspection sheet, correct equipment, etc.

    + Take vehicle to the Service department for Smog, Safety, and Detail.

    + Inspect repair orders daily for legibility, accuracy and legality. Vehicle cycle time should be 72 hours or less.

    + Monitor and maintain front line inventory condition.

    + Resolve customer requests, questions and concerns in a professional, friendly, and prompt manner.

    + Ensure that all manufacturer policies and procedures are followed.

    + Inspect and maintain the cleanliness, organization and appearance of all service areas in accordance with state and federal OSHA laws.

     

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    Qualifications

    + Previous automotive dealership used car service department experience

    + Ability to operate a wide variety of cars, light trucks, and vans, with ability to drive both manual and automatic transmissions

    + Organizational & Customer Service skills

    + Time Management – ability to prioritize workload and manage one’s own time

    + Acceptable driving record and a valid driver's license in your state of residence

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.