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Role Summary

We’re looking for a strategic and execution-focused Customer Communications Contractor with 3–5 years of experience to support key initiatives across customer messaging, channel orchestration, and technology integration. This role will help drive the evolution of our customer communications ecosystem, including SMS channel expansion, migration to Adobe V8, and the deployment of GenAI/ML insights to enable personalized, timely, and relevant messaging experiences.

Key Responsibilities

Customer Messaging Strategy & Execution

- Support the launch and enhancement of SMS marketing campaigns, including backend enablement, opt-in strategy, and migration planning.

- Collaborate with cross-functional teams to align messaging across outbound (email, SMS, push) and inbound (app, web, IVR) channels.

- Assist in designing and documenting messaging frameworks:

- Message tiering and sequencing

- Urgency prioritization (instant vs. non-urgent)

- Ideal channel selection

- Optimal timing and frequency capping

- Suppression logic and customer preferences

Technology Integration & Enablement

- Partner with platform teams to support the migration of marketing and service SMS campaigns to Adobe V8.

- Help coordinate efforts across teams using disparate asset management systems (AEM, OneDrive, Smartsheets) to ensure consistent messaging and asset usage.

- Contribute to the identification and implementation of a centralized Digital Asset Management (DAM) solution that integrates with internal and external platforms.

GenAI/ML Communications Support

- Assist in the development of a strategic roadmap to deploy GenAI/ML for omnichannel asset performance insights.

- Translate technical insights into actionable communications that support creative optimization and personalized customer engagement.

- Support pilot programs and stakeholder education around GenAI/ML capabilities.

Qualifications

- 3–5 years of experience in customer communications, marketing operations, or digital strategy.

- Strong understanding of omnichannel messaging and customer journey orchestration.

- Experience with SMS marketing platforms, Adobe Experience Manager, and customer data platforms (CDPs) preferred.

- Excellent communication and project management skills.

- Ability to work cross-functionally in a fast-paced, matrixed environment.

Preferred Skills

- Familiarity with GenAI/ML concepts and their application in marketing.

- Experience in telecom, media, or enterprise-scale customer communications.

- Strategic thinker with a passion for customer experience and innovation.

Additional Qualifications:

• The team is focused on upselling messaging, customer retention. The VP wanted to stand up this operations unit and they are separated in Audience Health, Delivery Management (partnership with various teams), and Journey Optimization.

• This role is focused on the Journey Optimization pillar

• This person will be focused on project and delivery management - they have several long term projects this person will be supporting. They are migrating the email and sms marketing into the same platform.

• They are also tasked with rolling out AI capabilities to get the marketing team to create messaging quicker.

• This person needs to understand marketing and communications

Pay and Benefits

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Philadelphia,PA.

Application Deadline

This position is anticipated to close on Oct 18, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.