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Position Overview:

We are seeking a skilled and customer-focused Tier 2 Desktop Support Technician to provide advanced technical support in a Windows 10/11 environment, with a strong emphasis on AV setup and troubleshooting. This role involves deskside and remote support, resolving escalated issues, and collaborating with IT teams to ensure seamless technology experiences for end users.

Key Responsibilities:

+ Provide Tier 2 support for desktops, laptops, mobile devices, and peripherals in a Windows-based enterprise environment

+ Troubleshoot and resolve escalated hardware and software issues, including OS errors, application failures, and connectivity problems

+ Set up, configure, and maintain AV equipment for meetings, presentations, and events (e.g., Zoom, Teams, projectors, microphones)

+ Support Windows 10/11 installation, configuration, updates, and performance optimization

+ Assist with user onboarding and offboarding, including account setup and deactivation in Active Directory

+ Maintain accurate documentation of support procedures, resolutions, and AV setup guides

+ Collaborate with IT infrastructure, networking, and service desk teams to resolve complex issues

+ Provide excellent customer service and communicate technical solutions clearly to non-technical users

Required Qualifications:

+ Minimum 3 years of Tier 2 desktop support experience in a professional environment

+ Strong proficiency in Windows 10/11 troubleshooting and support

+ Hands-on experience with AV technologies, including setup and support for conferencing tools and hardware

+ Familiarity with Active Directory for user account management

+ Excellent communication and interpersonal skills; ability to support users at all levels

+ Experience with ticketing systems (e.g., ServiceNow, Cherwell) and remote support tools

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Oct 25, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.