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Description

Position Summary: The Customer Service Representative position is a professional position that answers incoming customer inquiries from Plansmembers, providers and internal stakeholders. Customer inquiries can be received via Calls, letters and/ or other electronic means such as skype or chat. This key position actively works to listen and comprehend questions, offer accurate information, resolve problems, professional respond to all inquiries and comprehensively document the customer interactions in customer service database(s). This position requires strong communication skills both verbal and written, good problem-solving skills, and a professional demeanor with consistent and timely attendance. This position is available for telecommuting (equipment provided) upon successful mastery of systems and ability to meet performance standards.

Skills

Medicare, Insurance, Health plan, Call center

Remote but MUST live in one of these states only:

PA, MD, VA, FL or DC only

Hours:

Call center is open 8am-8pm 7 days a week.

You will work 40 hours a week, 5 days and needs to be flexible within those hours as well as weekend rotation schedule. (no shift restrictions will be granted, everyone has to be open to these hours)

Additional Skills & Qualifications

Required Work Experience:

• Minimum 2-3 years experience within Annual Enrollment call center environment

• Must Have previous Health Plan/Payor Experience

• Accountability - Takes responsibility for own work

• Practices active listening

• Fair and equitable in all responses

• Adheres to all compliance rules, policies and standards

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.