"Alerted.org

Job Title: Customer Care Specialist – Back-Up Care Team

Department: Client Services / Back-Up Care

Employment Type: Full-Time

Experience Level: Entry Level

Position Overview:

We are seeking a compassionate and resourceful Customer Care Specialist to join our Back-Up Care team. This role supports employees of client companies by helping them secure alternative child care solutions when their regular arrangements fall through. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work efficiently in a fast-paced, solution-oriented environment.

Key Responsibilities:

+ Serve as the first point of contact for employees of client companies seeking back-up child care solutions.

+ Handle inbound calls from employees or place outbound calls to internal care networks (child care centers or in-home providers).

+ Assess caller needs and provide timely, appropriate care options to ensure the employee can maintain their work schedule.

+ Accurately document all interactions and outcomes in the CRM system.

+ Collaborate with internal teams through CRM notes to ensure continuity of service.

+ Maintain professionalism and empathy while troubleshooting care-related issues.

+ Support the mission of helping working families stay productive by providing reliable care solutions.

Required Qualifications:

+ High school diploma or equivalent.

+ Minimum of 1 year experience in customer service, help desk, or call center environment.

+ Strong written and verbal communication skills with the ability to document phone conversations clearly and accurately.

+ Excellent organizational and time management skills.

+ Ability to work collaboratively with team members and other departments.

+ Typing proficiency of 35 WPM and above-average data entry skills preferred.

+ Proficiency in Microsoft Outlook and basic computer functions (copy, paste, navigation).

+ Willingness and ability to learn new software systems.

+ Ability to assess caller needs and gather necessary information without relying on a scripted process.

Preferred Qualifications:

+ Exposure to higher education (Associate’s or Bachelor’s degree).

+ Bilingual in English and Spanish is a plus.

Skills & Competencies:

+ Customer Service

+ Call Center Support

+ Troubleshooting

+ CRM Documentation

+ Client-Facing Communication

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Westminster,CO.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.