• Guest Services Supervisor

    ASM Global (Kent, WA)


    Job Title: Guest Services Supervisor

     

    Department: Guest Services - Operations

     

    Reports To: Director of Events / Event Services Coordinator

     

    Supervisors: Ushers, Ticket Takers, Guest Services Representative

     

    FLSA Status: Hourly/ Non-Exempt

     

    Pay Rate: $21.27

    SUMMARY:

    Responsible for overseeing Guest Services staff, assigning duties, and ensuring all team members provide exceptional customer service. This role handles guest-related incidents, ensures guest are aware of venue policies and maintains accurate reporting standards. The ideal candidate will support team operations and manage break schedules, while upholding a safe and welcoming environment for all guests and team members.

    MAJOR RESPONSIBILITIES:

    + Direct staff on duties and assign to appropriate work location.

    + Provide assistance to any Guest Services Staff member.

    + Ensure all incident reports are completed accurately and completely according to company standards.

    + Provide excellent customer service to all guests by remaining calm and courteous.

    + Ensure Guest Services staff is given appropriate breaks in a timely manner and according to State and Federal Laws.

    + Handle guest related incidents, including but not limited to, injuries, illnesses and inappropriate behavior.

    + Ensure guests are following accesso ShoWare Center standards with regards to tickets, entrance, conduct, etc.

    + All other duties as assigned.

    KNOWLEDGE, SKILLS, ABILITIES:

    + At least 1 year of experience working as a supervisor in retail and/or customer service environments preferred.

    + Must be able to stand, walk and climb stairs for the duration of the shift. Shifts generally last 6-8 hours.

    + Must be able to work nights, weekends and holidays in addition to normal business hours.

    + Must be able to communicate effectively, written and verbal, in English.

    + May be exposed to adverse weather conditions.

    + Must be able to multi-task and work well under pressure in a fast-paced environment.

     

    Employees are eligible to join our 401K after 1 year and 1000 hours of service. Holidays worked are paid at time and a half. Sick Time is accrued at 1 hour for every 30 worked and can be used in 2-hour increments or more. Employees (and family) will be eligible for Medical, Dental & Vision benefits when completing 1560 hours in a 365-day time frame.

    TO APPLY:

    Applications can be found at www.accessoshowarecenter.com/venue/employment. (http://www.accessoshowarecenter.com/venue/employment).

     

    Kate Anderson – HR Designee

     

    accesso ShoWare Center

     

    625 W. James St

     

    Kent, WA 98032

     

    Fax No. (253) 856-6713

     

    EMAIL: [email protected]

     

    Applicants that need reasonable accommodations to complete the application process may contact- 253-856-6706.

     

    ASM Global/accesso ShoWare Center are an Equal Opportunity Employer/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.