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Title: Customer Solutions Chemist

Type: Full Time, Salaried with benefits

Salary: $80,000-$120,000/year plus bonus

Overview:

A specialty materials company is seeking a Customer Solutions Chemist to join their growing team! In this brand new role, you will play a key part in identifying and evaluating new market opportunities for internal R&D teams by bridging the technical gap between external customers & internal departments.

Responsibilities:

+ Engage proactively with customers and leads, primarily via face-to-face interactions, to identify new business opportunities, understand evolving needs, deliver effective solutions, and seek feedback in a timely manner

+ Understand customer requirements and capabilities to identify best solutions and provide technical details within our portfolio and/or capabilities, including promotion of new products and technologies to the marketplace.

+ Foster relationships with key external stakeholders, such as customers, suppliers, and industry associations, to enhance company’s market intelligence and collaboration opportunities.

+ Monitor market trends and dynamics through customer relationships to identify emerging trends, customer needs, and competitive landscapes and provide feedback to internal teams.

+ Develops and maintains a market opportunity pipeline (utilizing CRM system), prioritizing projects that align with company’s technical capabilities and strategic business goals through creation of Technical Service Requests and Product Development Requests.

+ Fulfills CRM requirements with call report generation, opportunity input, and pipeline management.

+ Collaborates with customers, industry partners, and internal teams to uncover unmet needs and translate them into viable opportunities for new adhesive/tape products or technologies.

+ Work with the Innovation team to define technical requirements and feasibility for new product concepts, ensuring they meet market demands and regulatory standards.

+ Support the Innovation team in securing funding for innovative projects through Statements of Work (SOWs) by identifying relevant opportunities at customers.

+ Routinely interface with other members of the Sales and Innovation teams and the internal organization to exchange information and ensure that customers receive excellent customer service.

+ Interfaces with customers on new product applications and networks externally to ensure highest level of competence is maintained.

+ Participate in industry events, trade shows, and technical conferences to represent the company.

Requirements:

+ ???????Bachelors Degree in Chemistry, Materials Science or related discipline

+ Industry experience in a technical role; able to fully comprehend customers requirements and provide appropriate product solution

+ Understanding of adhesive chemistry and/or polymer science preferred

+ Demonstrated technology and/or product development capability. Experience with Stage Gate processes and knowledge to move projects through the pipeline with discipline, efficiency, and accountability preferred.

+ Solid knowledge of marketing and project management; capable of independently developing and maintaining customer relationships. Previous experience working with a CRM platform would be an advantage.

+ Must communicate fluently in English.

+ Proven ability to communicate complex technical concepts to both technical and non-technical audiences.

+ Excellent presentation, written communication, and cross-functional collaboration skills.

+ Knowledge of computers & related word processing, spreadsheet & e-mail software – Microsoft preferred.

+ Ability to maintain confidentiality of internal and external information.

+ Travel may include a minimum of 50% domestic and/or international travel.

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-3

Ref: #558-Scientific

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.