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Resp & Qualifications

PURPOSE:

The Vendor Management Manager is responsible for driving key business relationships with critical business partners, managing global partner issues, and working with internal teams such as Sales and Marketing to ensure understanding of customer and business needs. This position will contribute to enhancing and optimizing the processes and workflows established between CareFirst and contracted vendors. In addition, the Vendor Management Manager will hold vendors accountable for contracted performance guarantees to ensure members receive the highest quality of service and ensure financial compliance to contracts.

ESSENTIAL FUNCTIONS:

+ Responsible for overseeing the vendor management process including supervision and monitoring of Division vendor performance. Responsible for ensuring processes are in place to monitor vendor performance against Service Level Agreements and key contract provisions; establish processes for vendor performance reporting and issue resolution. Review the status and performance of the vendor relationship and contract to determine overall effectiveness.

+ Provide outsourcing expertise and represent the various Division Business Owners during the RFP process to ensure business goals are clearly identified and achieved. Responsible for working with the Purchasing and Legal Departments to ensure vendor procurement complies with Corporate Purchasing Policies. Responsible for facilitating the RFP process, which includes but is not limited to, requirements development, defining milestones, risk identification and mitigation and vendor selection. Work with Business Owners to develop and document Statements of Work (SOW) that support the outsourcing arrangement.

+ Responsible for monitoring and evaluating vendor performance and compliance with service level agreements, contract guidelines, regulations, disaster recovery and business continuity protocols and requirements. Support the Business Owners through coordination of issue resolution. Responsible for providing reports on vendor performance including non-compliance and making recommendations for vendor performance improvement; conduct root cause analysis, determine appropriate corrective action and impose financial penalties of Division vendors. Oversee daily, weekly and quarterly progress updates as needed. Manages financial contract through tracking, monitoring reconciliations, and auditing payments.

+ Responsible for interpreting existing and negotiating new contracts on behalf of each Division. Work with Business Owners to ensure service level agreements and contract guidelines are clearly defined and documented. Accountable for working with the Business Owners and other impacted areas to establish new internal workflow processes and procedures to manage vendor impact on the business area.

+ Responsible for representing Business Owners on internal committees pertaining to corporate initiatives, legislative requirements and systems initiatives, which may impact assigned vendor(s). Clearly articulate these committee results with Division Management, Purchasing and others in the RFI/RFP and other communications.

QUALIFICATIONS:

**Education Level:** Bachelor's Degree in Business or Health Care Administration OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

**Experience:** 5 years progressively responsible experience in either vendor management, contracts administration, purchasing and/or RFP/SOW work.

Preferred Qualifications:

+ 3 years experience in the healthcare industry.

Knowledge, Skills and Abilities (KSAs)

+ Ability to learn new software and vendor management tools.

+ Ability to quickly and consistently establish rapport to collaborate effectively with stakeholders, team members, and service providers.

+ Excellent organizational skills and attention to detail.

+ Knowledge of negotiating contracts and work orders.

+ Strong financial acumen.

+ Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

**Salary Range:** $76,104 - $151,151

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Department

Procurement & Vendor Management

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

\#LI-CB1

REQNUMBER: 21362