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Customer Service Specialist

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Customer Service Specialist

Salary

$19.00 - $24.00 Hourly

Location

Fort Myers, FL

Job Type

Full-Time Regular

Job Number

07665OB

Department

Solid Waste

Opening Date

10/14/2025

Closing Date

10/19/2025 11:59 PM Eastern

FLSA

Non-Exempt

+ Description

+ Benefits

+ Questions

Description

We are seeking a highly motivated and customer-focused Customer Service Representative to join our Solid Waste Division. In this role, you will be the first point of contact for residents and businesses with inquiries related to garbage, recycling, yard waste, and special waste collection and disposal services.

You’ll provide accurate, timely information regarding services, fees, policies, and procedures, while also serving as a liaison between customers and service providers. This position requires a solid understanding of County Solid Waste Ordinances and Franchise Hauler Contracts, and provides vital administrative support to the division.

Duties and Responsibilities

+ Serve as the primary contact for customer inquiries and complaints related to garbage, recycling, yard waste, and special waste services.

+ Provide clear and accurate information on service availability, billing, fees, and policies.

+ Interpret and apply County Solid Waste Ordinances and Franchise Hauler Contracts when resolving service issues.

+ Create and track Requests for Action (RFA) with haulers or Solid Waste Environmental Specialists.

+ Assist customers with the Construction and Demolition (C&D) recycling process, including navigating required documentation.

+ Support walk-in customers by determining applicable fees, explaining services, and processing transactions.

+ Handle requests for special accommodations, including initiating and coordinating back-door collection services for residents with medical disabilities.

+ Work closely with the Solid Waste Environmental Inspector on service-related issues and investigations.

+ Perform a variety of administrative tasks, including:

+ Answering and routing calls

+ Data entry and report generation

+ Maintaining organized records and files

+ Drafting, proofreading, and assembling documents

+ Operating standard office equipment (e.g., copier, scanner, computer, phone system)

Education, Experience, Licensing

Education & Experience:

You need any combination of education and experience that is equal to:

+ High school diploma or GED required.

+ One year of experience in a fast-paced, professional customer service role or similar field.

Licensing:

+ Valid driver’s license with a clean driving record.

Supplemental Information

Skills & Abilities:

+ Excellent customer service skills; courteous and professional communication.

+ Ability to listen actively and respond clearly to customer needs.

+ Strong attention to detail, especially with data entry and recordkeeping.

+ Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

+ Comfortable interpreting and explaining policies and procedures to the public.

+ Capable of performing basic math for service charges and handling cash transactions.

+ Ability to manage time effectively and work both independently and as part of a team.

+ Maintains confidentiality and uses sound judgment.

Work Environment:

This is an in-office position involving frequent interaction with the public, use of office equipment, and occasional lifting or handling of office materials.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES:

All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.

Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.

Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.

Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.

Below is a brief breakdown of what's included in the benefits package that is offered to our employees.

For a more detailed look into our benefits package, please click visit our webpage at www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/FULLTIME%20ACTIVE%20LCBOCC%202024%20Plan%20Year%20OE%20Guide%20FINAL%20AON%202023.09.12.pdf.

To view our employee paid premiums, please visit: https://www.leegov.com/hr/Documents/Employee%20Benefits/2024%20Benefits/2024%20Active%20Employee%20Rates.pdf

Health Benefits:

• Medical Insurance

• Plans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.

• Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Medical Reimbursement Account

• Dependent Care Reimbursement Account

• Pharmacy, including Mail-Order Pharmacy

• Informed Health Lines (Nurse Hotline)

• Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)

• Optional Life Insurance

• Long-Term Disability (60% of pre-disability salary at no cost to employee)

• Short-Term Disability

• Sick Leave Pool

• Flu vaccinations

• Wellness Programs

Financial Benefits:

• Florida Retirement System (FRS)

• Two Retirement Plan Options:

1) FRS Pension Plan (Defined Benefit)

2) FRS Investment Plan (Defined Contribution)

• Deferred Compensation (457) Plans

• Financial Savings/Management Programs

• Eligible for membership with Suncoast Credit Union

• Employee Leave Benefits

• Holiday Pay - 11 Paid Holidays Annually

• Paid Sick Leave

• Paid Vacation Leave

• Bereavement & Civic Duty Leave

• Family and Medical Leave

• Military Family & Medical Leave

• Educational Leave

Employee Assistance Program

Services available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.

United Way 2-1-1 (Lee County Employee Resource Program)

Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.

Educational Assistance

Reimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.

01

Do you possess a valid driver's license with an acceptable driving record?

+ Yes

+ No

02

How many years of experience do you have working in a customer service role? (Be sure to include this experience in the Work History section of your application.)

+ Less than 1 year

+ 1–2 years

+ 3–5 years

+ More than 5 years

03

How often have you used a phone system with multiple lines in a job? Be sure to include this experience in the Work History section of your application.)

+ Never

+ Occasionally

+ Frequently

+ Daily

04

What types of communication are you experienced with? (Check all that apply. Be sure to include this experience in the Work History section of your application.)

+ Phone

+ Email

+ In-person customer service

+ Online chat or web form responses

+ Written correspondence (letters, memos, etc.)

Required Question

Employer

Lee County Government

Address

Phone

(239) 533-2245

Website

https://www.governmentjobs.com/careers/leecounty

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