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QUALITY CONTROL ANALYST - 60022154

Date: Oct 14, 2025

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

Requisition No: 863172

Agency: Children and Families

Working Title: QUALITY CONTROL ANALYST - 60022154

Pay Plan: Career Service

Position Number: 60022154

Salary: $34,760.00 - $94,348.57, in accordance with DCF salary policy

Posting Closing Date: 10/21/2025

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

This is an Internal Agency opportunity

Only current department employees are eligible to apply

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The information must be disclosed on the State of Florida Candidate Profile even if you are attaching a resume. It is not acceptable to write “See Resume” on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

QUALITY CONTROL ANALYST – 60022154 - ESS OPBI Quality Management

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the closest office location.

Travel will be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM REQUIREMENTS:

+ Must be a current Florida DCF Economic Self Sufficiency employee.

+ Must have a valid Florida driver’s license.

+ Must have a minimum of two years’ (24 months) documented work experience determining Food Assistance eligibility or oversight/monitoring.

+ Willingness for overnight travel

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

+ Experience as an Economic Self Sufficiency Specialist II

POSITION DESCRIPTION

The Quality Control Analyst must demonstrate organizational skills and the ability to work independently. To carry out the responsibilities of this position, the incumbent must maintain a detailed working knowledge of SNAP (Food Assistance) policies administered by the ESS Program and federal policies and regulations governing Quality Control. Quality Control reviews involve monitoring and examination of agency case records, agency computerized eligibility systems, various related database systems, as well as client field visits and collateral contacts. Results are forwarded to the responsible federal agencies for use in national averages, analysis, sanctioning processes, and determination of state error rates. After completion of appropriate forms and reports, results are provided to ESS headquarters and regional staff for utilization in corrective action, training and policy development, as well as providing trend analysis for long term planning. The incumbent must be computer proficient and knowledgeable of Microsoft Office, web-based services, and ESS systems such as the FLORIDA system.

JOB DESCRIPTION

+ This is a professional position charged with timely and accurate completion of federally mandated analysis reviews of eligibility decisions made by Economic Self-sufficiency Services staff. The incumbent is responsible for providing data to be used as technical assistance in aiding the agency to reduce the amount of misspent funds for Medicaid and Food Assistance.

+ Reviews all agency material on file germane to the assistance unit under review, including the computerized eligibility determination system and related cross-matched data systems available; coding and completing the appropriate forms to reflect what is discovered.

+ Initiates inquiries concerning questions of citizenship and alien status, residence, living arrangements, household composition, income, assets, etc. as they relate to the quality control review process.

+ Schedules and conducts field investigations, including face-to-face interviews with recipients and collateral contacts, to establish and verify various elements of eligibility to determine the accuracy of the benefit amount issued by the state.

+ Completes required forms and writes a narrative report on the finding of the review, detailing the nature and cause of any discrepancies discovered. Reports are provided to headquarters program staff, district office staff and for federal re-review.

+ Maintains knowledge of state policy and procedure changes and how those changes are interpreted under federal guidelines.

+ Maintains knowledge of changes in federal quality control policy and procedures and their effect upon the review process.

+ Provides clarifying information regarding any review questioned in the federal re-review process or in the state rebuttal process.

+ Prepares for and participates in individual conferences with the unit supervisor and scheduled staff meetings.

+ Attends training as needed to maintain expertise in area of assignment.

+ Performs other related duties as assigned.

Knowledge, Skills and Abilities (KSA’s)

+ Writing- Communicating effectively with others in writing as indicated by the needs of the audience as well as being clear and concise.

+ Reading Comprehension- Understanding written sentences and paragraphs in work related documents.

+ Speaking- Speaking to others to effectively convey information.

+ Accounting – identifying, verifying, and analyzing assistance group budgets to ensure correctness.

+ Problem Identification- Identifying the nature of problems.

+ Active Listening- Listening to what other people are saying and asking questions as appropriate.

+ Information Gathering- Knowing how to find information and identifying essential information.

+ Critical Thinking- Using logic and analysis to identify the strengths and weaknesses of different approaches.

+ Information Organization- Finding ways to structure or classify multiple pieces of information.

+ Implementation Planning- Developing approaches for implementing an idea.

+ Administration and Management- Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods.

+ English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Important Application Process Information:

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME.

It is unacceptable to use the statement “See Resume” in place of entering work history information.

Candidate Profile (application) must be completed in its entirety.

+ Include supervisor names and phone numbers for all periods of employment.

+ All previous DCF positions must be listed separately. Include the total years in each position along with all required duties.

+ Account for and explain any gaps in employment so that the hiring process is not delayed.

+ Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

+ It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES

The Department of Children and Families is a tobacco-free environment.

US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.

SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .

RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.

BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time

arrest hit notifications.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

TAMPA, FL, US, 33612 DAYTONA BEACH, FL, US, 32114 DAYTONA BEACH, FL, US, 32117 DAYTONA BEACH, FL, US, 32118 DAYTONA BEACH, FL, US, 32120 DAYTONA BEACH, FL, US, 32124 FORT LAUDERDALE, FL, US, 33301 FORT LAUDERDALE, FL, US, 33315 FT LAUDERDALE, FL, US, 33304 FT LAUDERDALE, FL, US, 33309 FT LAUDERDALE, FL, US, 33311 FT LAUDERDALE, FL, US, 33314 FT LAUDERDALE, FL, US, 33316 GAINESVILLE, FL, US, 32601 GAINESVILLE, FL, US, 32605 GAINESVILLE, FL, US, 32606 GAINESVILLE, FL, US, 32607 GAINESVILLE, FL, US, 32608 GAINESVILLE, FL, US, 32609 GAINESVILLE, FL, US, 32611 GAINESVILLE, FL, US, 32641 GAINESVILLE, FL, US, 32653 JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32222 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 33207 KEY LARGO, FL, US, 33037 KISSIMMEE, FL, US, 34741 KISSIMMEE, FL, US, 34744 KISSIMMEE, FL, US, 34746 LARGO, FL, US, 33770 LARGO, FL, US, 33771 LARGO, FL, US, 33773 LARGO, FL, US, 33774 LARGO, FL, US, 33777 LARGO, FL, US, 33778 MIAMI BEACH, FL, US, 33139 MIAMI BEACH, FL, US, 33141 MIAMI BEACH, FL, US, 33162 MIAMI GARDENS, FL, US, 33056 MIAMI GARDENS, FL, US, 33169 MIAMI LAKES, FL, US, 33016 MIAMI, FL, US, 33055 MIAMI, FL, US, 33101 MIAMI, FL, US, 33122 MIAMI, FL, US, 33125 MIAMI, FL, US, 33126 MIAMI, FL, US, 33127 MIAMI, FL, US, 33128 MIAMI, FL, US, 33130 MIAMI, FL, US, 33131 MIAMI, FL, US, 33132 MIAMI, FL, US, 33134 MIAMI, FL, US, 33135 MIAMI, FL, US, 33136 MIAMI, FL, US, 33137 MIAMI, FL, US, 33138 MIAMI, FL, US, 33142 MIAMI, FL, US, 33144 MIAMI, FL, US, 33145 MIAMI, FL, US, 33147 MIAMI, FL, US, 33150 MIAMI, FL, US, 33155 MIAMI, FL, US, 33157 MIAMI, FL, US, 33160 MIAMI, FL, US, 33161 MIAMI, FL, US, 33162 MIAMI, FL, US, 33165 MIAMI, FL, US, 33166 MIAMI, FL, US, 33169 MIAMI, FL, US, 33172 MIAMI, FL, US, 33173 MIAMI, FL, US, 33174 MIAMI, FL, US, 33175 MIAMI, FL, US, 33176 MIAMI, FL, US, 33177 MIAMI, FL, US, 33178 MIAMI, FL, US, 33181 MIAMI, FL, US, 33183 MIAMI, FL, US, 33184 MIAMI, FL, US, 33186 MIAMI, FL, US, 33189 MIAMI, FL, US, 33194 MIAMI, FL, US, 33199 MIAMI, FL, US, 33256 MIAMI, FL, US, 33283 NORTH MIAMI BEACH, FL, US, 33160 NORTH MIAMI BEACH, FL, US, 33179 NORTH MIAMI, FL, US, 33161 ORLANDO, FL, US, 32801 ORLANDO, FL, US, 32803 ORLANDO, FL, US, 32804 ORLANDO, FL, US, 32805 ORLANDO, FL, US, 32806 ORLANDO, FL, US, 32807 ORLANDO, FL, US, 32808 ORLANDO, FL, US, 32809 ORLANDO, FL, US, 32810 ORLANDO, FL, US, 32811 ORLANDO, FL, US, 32812 ORLANDO, FL, US, 32814 ORLANDO, FL, US, 32818 ORLANDO, FL, US, 32819 ORLANDO, FL, US, 32821 ORLANDO, FL, US, 32822 ORLANDO, FL, US, 32824 ORLANDO, FL, US, 32825 ORLANDO, FL, US, 32826 ORLANDO, FL, US, 32827 ORLANDO, FL, US, 32831 ORLANDO, FL, US, 32833 ORLANDO, FL, US, 32835 PANAMA CITY BEACH, FL, US, 32407 PANAMA CITY BEACH, FL, US, 32408 PANAMA CITY BEACH, FL, US, 32413 PANAMA CITY, FL, US, 32401 PANAMA CITY, FL, US, 32402 PANAMA CITY, FL, US, 32404 PANAMA CITY, FL, US, 32405 SOUTH DAYTONA, FL, US, 32119 SOUTH MIAMI, FL, US, 33143 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399 TAMPA, FL, US, 33602 TAMPA, FL, US, 33604 TAMPA, FL, US, 33605 TAMPA, FL, US, 33606 TAMPA, FL, US, 33607 TAMPA, FL, US, 33609 TAMPA, FL, US, 33610 TAMPA, FL, US, 33611 TAMPA, FL, US, 33613 TAMPA, FL, US, 33614 TAMPA, FL, US, 33615 TAMPA, FL, US, 33616 TAMPA, FL, US, 33617 TAMPA, FL, US, 33618 TAMPA, FL, US, 33619 TAMPA, FL, US, 33620 TAMPA, FL, US, 33625 TAMPA, FL, US, 33626 TAMPA, FL, US, 33634 TAMPA, FL, US, 33637 TAMPA, FL, US, 33672 TAMPA, FL, US, 33680 TAMPA, FL, US, 34748 WEST PALM BEACH, FL, US, 33401 WEST PALM BEACH, FL, US, 33405 WEST PALM BEACH, FL, US, 33406 WEST PALM BEACH, FL, US, 33407 WEST PALM BEACH, FL, US, 33409 WEST PALM BEACH, FL, US, 33410 WEST PALM BEACH, FL, US, 33411 WEST PALM BEACH, FL, US, 33412 WEST PALM BEACH, FL, US, 33413 WEST PALM BEACH, FL, US, 33415 WEST PALM BEACH, FL, US, 33417 WEST PALM BEACH, FL, US, 33418 WEST PALM BEACH, FL, US, 33426 WEST PALM BEACH, FL, US, 33460 WILDWOOD, FL, US, 34785

Nearest Major Market:Tampa