• Guest Experience Lead - Super Neon

    LEGOLAND (Minneapolis, MN)


    What you'll bring to the team

    •** **Guest Experience Shift Lead

    • _Super Neon – Minnesota_

    • _Full-Time | Flexible Schedule | Great Team Vibes!_

     

    Are you passionate about creating **unforgettable guest experiences** and leading a team with energy and positivity? ⚡ At **Super Neon** , we’re looking for a **Guest Experience Shift Lead** to help us bring the fun to life for every guest who walks through our doors.

     

    As a Shift Lead, you’ll play a key role in **daily operations** , support and **motivate our front-line team** , and help shape an atmosphere that’s electric, inclusive, and unforgettable.

    Qualifications & Experience

    •** **What You’ll Do:

    + 💬 **Lead the Crew:** Delegate and monitor daily tasks for front-line team members to keep things running smoothly.

    + 🧡 **Inspire & Motivate:** Foster a guest-obsessed culture where world-class service is the standard.

    + 🛡️ **Keep It Safe:** Ensure health and safety procedures are always followed.

    + 🌀 **Manage the Flow:** Oversee guest queues and crowd control during peak times for a smooth, fun experience.

    + 🧠 **Problem-Solve on the Spot:** Respond quickly and professionally to guest concerns.

    + 📚 **Train & Develop:** Lead Host training sessions, keep documentation updated, and coach team members to shine.

    + ⭐ **Lead by Example:** Jump into host positions as needed and support the department in special projects, audits, and engagement initiatives.

    •** **What We’re Looking For:

    + High school diploma or GED.

    + At least 6 months of experience in attractions, entertainment, hospitality, or similar customer-facing roles.

    + A **fun, outgoing personality** that thrives in fast-paced environments.

    + Excellent communication and leadership skills.

    + Comfort with basic tech tools and standard office software.

    + Strong organizational skills and the ability to multitask with a smile 😄.

    • _Bonus points if you’ve trained or supervised teams before!_

    •** **Other Details:

    + **Licenses/Certifications:** May be required depending on specific duties.

    + **Schedule:** Flexibility is key! Shifts may include mornings, evenings, weekends & holidays.

    + **Physical Requirements:** Standing, walking, bending, and lifting up to 50 lbs.

    + **Environment:** Indoor & outdoor work with varying temps and sound levels.

    •** **Why You’ll Love Working Here:

    + A **vibrant, high-energy workplace** where no two days are the same.

    + Opportunities for **growth and development** 🌱.

    + A **supportive team** that values your ideas and enthusiasm.

    + Making **lasting memories** for guests from all walks of life!

    •** **Ready to Lead the Fun?

    Benefits

    • Benefits of Joining Merlin Entertainments! 🎉

    • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

    • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

    • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

    • Recognition Programs and Rewards: Celebrate your achievements and hard work!

    • 401(k) Program: Save for the future with company matching contributions.

    • Tuition Reimbursement Programs: Get support for further education and career growth.

    • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

     

    Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

     

    Pay Range

     

    From USD $18.50/Hr.

     

    Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/10017/guest-experience-lead---super-neon/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

     

    At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

     

    Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

     

    **Location (Country-State-City)** _US-MN-Bloomington, MN_

    **Job ID** _2025-10017_

    **Employment Type** _Full-Time_

    **Offer/Contract Type** _At Will (US Only)_

    **Location Name** _SEA LIFE Minnesota_