• Field Service Technician

    CompuCom (Rockingham, NC)


    At CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) **,** you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

     

    Our client is currently seeking a qualified **Field Service Technician** to join their team in Rockingham, NC and provide end-user support. This role involves servicing multiple store locations, ensuring consistent and high-quality technical support across hardware, software, and network environments. The ideal candidate will have a strong background in IT support, excellent customer service skills, and the ability to work independently while representing the company in a professional manner. A valid driver's license and clean MVR is required.

    Duties and Responsibilities** **:

    + Provide onsite technical support for IT and data-related issues, including troubleshooting hardware, software, and peripheral equipment

    + Perform installations, maintenance, and configuration of computers, printers, and POS (Point of Sale) systems

    + Ensure timely resolution of incidents and service requests while maintaining clear and detailed documentation

    + Collaborate with remote support teams to diagnose and resolve escalated issues

    + Travel to various store locations using a company-provided vehicle to deliver consistent and efficient service

    + Maintain and update service records, providing accurate and detailed field reports

    + Adhere to company standards of professionalism, communication, and customer satisfaction

    + Participate in ongoing training to stay current with technology updates and operational procedures

    Skills and Qualifications** **:

    + Minimum 1+ years of IT technical support experience (retail or field service experience preferred)

    + CompTIA A+ Certification required

    + Strong knowledge of hardware and software troubleshooting, printer setup and configuration, and basic networking concepts

    + Familiarity with POS systems and related peripherals is a plus

    + Excellent communication and customer service skills

    + Ability to work independently and manage time effectively

    + Valid driver's license required (travel between locations is part of the role)

    **Wage Range** :

     

    The rate for this position is between **$17.00 - $20.00 per hour.** Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

    Benefits** **:

    The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

     

    The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

     

    W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

     

    CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit **www.compucom.com** .

    \#INDCCStaffing

    CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.