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Join Our Team at UPMC Mercy Pavilion OR!

We're currently seeking a Full-Time Surgery Scheduler to support our dynamic operating room team. This Monday-Friday, daylight-hours position plays a vital role in the smooth operation of the Pavilion OR front desk, assisting with add-on cases and managing incoming calls. If you're passionate about healthcare and thrive in a fast-paced environment, we'd love to hear from you.

This role requires:

* Medical experience

* Strong multitasking skills

* ⚡ Ability to excel under pressure

Preferred qualifications include scheduling experience.

Responsibilities:

+ Work directly with department to troubleshoot procedural and operations issues.

+ Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.

+ Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.

+ Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.

+ Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.

+ Ensure that informed consents are signed.

+ Provide patients with pre and postoperative instruction according to service specific guidelines.

+ Coordinate patient education seminars and schedules physicians accordingly.

+ Collect data for research study.

+ Schedule pre-screening exams, diagnostic testing, post-operative appointments and surgical cases for all patients.

+ Ensure all billing and insurance information is current and accurate.

+ Complete special projects as assigned.

+ Act as liaison between patient and referring physicians.

+ Obtain pre-certification and/or referral prior to the date of the procedure.

+ Coordinate and track internal and external marketing efforts.

+ Attend and schedule department meetings.

+ Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.

Education & Experience

+ High school diploma or equivalent required

+ Completion of a medical assisting program or 2-4 years of experience in a medical field

Skills & Knowledge

+ Preferred: Proficiency in medical terminology

+ Required: General computer skills and familiarity with practice management databases

+ Preferred: Experience with Epic systems

+ Strong organizational, time management, and interpersonal skills

+ Ability to work independently and make sound decisions

+ Professional and compassionate patient interaction

+ Tact and diplomacy in communication with physicians, patients, families, and staff

+ Knowledge of insurance regulations (Medicare, BC/BS, managed care, workers' comp) related to surgical scheduling and approvals

+ Ability to prioritize tasks and maintain confidentiality

Medication Access

+ Limited to distributing medication to nurses only

Licensure & Clearances

+ Act 34 clearance required

Equal Opportunity

+ UPMC is an Equal Opportunity Employer: Disability/Veteran