• Food Operations Manager 2

    Sodexo (New Haven, CT)


    Role Overview

     

    Where Hospitality Meets Healthcare — Elevate Every Guest Experience.

     

    **Sodexo** is seeking a **Food Operations Manager 2** to join our team at **Yale New Haven Hospital** , a 1,541-bed facility that includes both the York Street and Saint Raphael campuses. Yale New Haven Hospital is a nationally recognized teaching hospital and the primary academic partner for the Yale School of Medicine and Yale School of Nursing.

     

    At the York Street Campus, our food and nutrition team provides dining services for 1,000 patient beds through a bedside dining program and manages multiple retail operations including the New Haven Café, Starbucks, two Peet’s Coffee locations, the Atrium Café, the East Pavilion Café, and a 24-hour Micro-Market.

     

    The **Food Operations Manager 2** will serve as the senior leader overseeing all operations at the East Pavilion Café and Micro-Market located on the York Street Campus.

     

    This leader will ensure a best-in-class guest experience through strong operational execution, employee engagement, and a focus on quality and service excellence.

     

    The East Pavilion Café is open 7 days per week from 6:00 a.m. to 8:00 p.m. and offers a wide variety of options to our guests, including:

     

    + Self-service salad bar

    + Deli station

    + Tex-Mex themed station

    + Global cuisine station

    + Grill and pizza station

    + Comfort favorites, grab-and-go options, and Green Mountain Coffee beverages

     

    _Why Join Sodexo?_

     

    At Sodexo, we are committed to improving the quality of life of those we serve.

     

    Join a team that values innovation, teamwork, and service excellence—and where your leadership can make a meaningful impact every day.

    What You'll Do

    + Oversee daily operations of the East Pavilion Café and MicroMarket.

    + Lead, mentor, and support a team of 40 union employees.

    + Drive guest satisfaction and maintain high standards of food quality and safety.

    + Ensure compliance with Sodexo, hospital, and regulatory standards.

    + Partner with culinary and retail teams to enhance menu variety and service efficiency.

    + Maintain strong financial performance and control operating costs.

     

    What We Offer

     

    Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

     

    + Medical, Dental, Vision Care and Wellness Programs

    + 401(k) Plan with Matching Contributions

    + Paid Time Off and Company Holidays

    + Career Growth Opportunities and Tuition Reimbursement

     

    More extensive information is provided to new employees upon hire.

    What You Bring

    + Energetic, hands-on leader with a passion for the guest experience.

    + Union management experience required.

    + Strong organizational, leadership, and communication skills.

    + Ability to work primarily day shifts with flexibility as needed, including every other weekend.

    + Proven ability to thrive in a fast-paced, customer-focused healthcare environment.

     

    Who We Are

     

    At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

     

    Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

     

    Qualifications & Requirements

     

    Minimum Education Requirement -Associate's Degree or equivalent experience

     

    Minimum Management Experience - 2 years

     

    Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

     

    **Location** _US-CT-NEW HAVEN_

    **System ID** _984159_

    **Category** _Food Service_

    **Employment Status** _Full-Time_

    _Exempt_

    **Posted Range** _$65000 to $98450_

    **Company : Segment Desc** _HOSPITALS_

     

    _On-Site_