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Job Description

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits, and natural beauty.

The Vice Provost of Academic Strategy & Affairs (ASA) oversees the work of teams focused on pilot and project support, advancement, the Center for Teaching and Learning, Learning Technologies, Classroom Technology & Events, and Enrollment Management with the mission of enhancing the student experience for all students, inside and outside the classroom. ASA's goals include supporting faculty excellence and innovation in teaching and learning; promoting access, engagement, and success of a diverse student body; and creating graduate leaders in life and career.

Academic Technologies (AT), a unit of the office of Academic Strategy & Affairs (ASA), is the campus leader in the design and integration of technologies in state-of-the-art learning environments. This position exists to ensure the seamless operation of integrated audiovisual systems within classrooms, conference rooms, computer labs, and event spaces. This position performs systematic diagnostics, troubleshooting, repair, and maintenance of audio-visual equipment and control systems. This position will also provide technical support, training, and collaborate with internal and external stakeholders to maintain a high-quality technology environment. This position oversees and acts as a primary escalation contact and leads staff and students performing support and maintenance activities on complex AV/IT systems located at the Seattle campus.

Duties & Responsibilities

Audio-Visual System Maintenance and Repair:

+ Perform systematic and high-quality diagnostic troubleshooting, repair, or adjustment to integrated audiovisual systems.

+ Retrieve and load control system code; configure, maintain, troubleshoot, and support audio-visual control systems (e.g., Crestron).

+ Configure, maintain, troubleshoot, and support audio Digital Signal Processors (e.g., Biamp).

+ Configure, maintain, troubleshoot, and support Lecture capture hardware and other devices such as digital signage, video players, Apple TVs, IP cameras, and networked equipment.

+ Utilize software tools (e.g., Crestron Fusion, Biamp Tesira, Crestron xPanels, Crestron Toolbox) for remote support and monitoring.

+ De-install/install system components, devices, and equipment. Repair connectors, cables, and other system components.

+ Provide detailed status of system repair and follow up on unresolved issues.

+ Perform comprehensive audio-visual system maintenance in classrooms and learning spaces.

+ Clean various AV equipment, including camera lenses, monitors, and equipment fans.

Technical Support and Incident Resolution:

+ Perform support functions needed to maintain the fully operational status of classroom technology and other facilities.

+ Respond to technical support calls in classrooms, conference rooms, computer labs, and event spaces.

+ Troubleshoot technical problems and resolve or escalate incidents to restore defined service levels.

+ Provide additional equipment as a workaround in the event of equipment failure to reduce downtime for classes and/or events.

+ Perform root cause analysis and document troubleshooting procedures through resolution.

+ Troubleshoot and support various campus partner services, including campus networks, lecture capture, streaming systems, and software used by instructors in classrooms.

+ Provide desktop computer support for classroom computers, including software and hardware maintenance, computer image deployment, and end-user support.

+ Maintain communication with customers, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs).

+ Resolve incident and request records as assigned.

Coordination and Training:

+ Provide hands-on, site-specific orientation and technical training in classrooms and conference rooms, including patron, student, staff, and train-the-trainer scenarios.

+ Provide training to end users in the operations of audio-visual systems.

+ Consult with end-users as necessary to ensure that software and technology support needs are met.

Vendor Liaison and Inventory Management:

+ Act as a liaison with third-party audio-visual vendors in relation to warranty, technical support, and training.

+ Process Return Merchandise Authorizations for equipment or research parts and repair equipment.

+ Maintain a thorough inventory of equipment, furniture, and supplies.

+ Conduct or lead equipment inventory and classroom maintenance audits.

+ Assist in the maintenance of web-based inventory and asset management databases.

+ Submit purchase requests for equipment and supplies to maintain audio, video, control systems, and other technology projects.

+ Procure equipment and supplies for audio, video, control systems, and other technologies.

Required Qualifications

One year of experience as a Computer Maintenance Technician II, or five years of experience as a computer maintenance technician or equivalent education/experience.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Additional Requirements/Conditions of Employment

+ Must achieve Avixia CTS Certification within one year of hire date

+ Must complete required UW training within probationary period

Desired Qualifications

+ AVIXA CTS, CTS-I or CTS-D Certification

+ Crestron DMC-E-4K or DM-NVX-N Certification

+ Biamp Tesira Certification

+ CTI-P101 Foundations of Crestron Programming Certification

+ CompTia Network+ and Cisco Certified Network Associate (CCNA)

+ Additional Certifications or formal training by AV manufacturers (e.g. Crestron, Extron, Biamp, QSC, etc.)

+ Knowledge of signal flow for audio, video and control

+ MDT and SCCM software deployment

+ ITIL service management skills

+ Excellent written, verbal and electronic communication skills

+ Levelheadedness, with an ability to perform in stressful situations

+ Demonstrated excellence in customer service

+ Ability to use hand and power tools in a safe and efficient manner

+ Strong computer skills, including Microsoft Office, ServiceNow, Request Tracker, Zoom, AutoCAD, Crestron Fusion, Crestron Toolbox, and Google Suite products

+ Licensed to operate a motor vehicle in the state of Washington

Workspace Conditions

Must be able to safely lift equipment weighing up to 50lbs. Able to work comfortably on ladders, lifts and in high places as well as in tight conditions such as found in crawl spaces, equipment closets and cabinets.

Compensation, Benefits and Position Details

Pay Range Minimum:

$73,608.00 annual

Pay Range Maximum:

$99,012.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is proud to be an affirmative action and equal opportunity employer (https://hr.uw.edu/eoaa/) . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law (https://app.leg.wa.gov/RCW/default.aspx?cite=28B.112.080) .

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.