• Hospice Office Coordinator

    Gentiva (Toledo, OH)


    Overview

     

    Expand Access. Build Partnerships. Transform Care.

     

    The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team.

     

    Essential Functions of the Position

     

    + Maintain and close medical records per policy.

    + Review records to ensure compliance with documentation standards.

    + Identify and obtain missing chart information, including physician signatures and other required documentation.

    + Manage appropriate release of information, including obtaining authorizations and distributing copies.

    + Collaborate with clinical staff to support timely admissions.

    + Conduct medical record audits as requested.

    + Purge closed cases, prepare records for archival, and maintain the master patient index.

    + Participate in hospice quality assessment and performance improvement programs.

    + Oversee tactical HR processes, contracts, and personnel files for staff and contractors.

    + Support branch leader with new hire orientation and onboarding.

    + Serve as a resource connecting staff to IT, HR, and Compliance as needed.

    + Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.

    + Coordinate interdisciplinary team meetings and manage care coordination communication.

    + Provide administrative support including answering phones, ordering supplies, and data entry.

    + Process accounts payable and route invoices as needed.

    + Complete annual compliance training and attend in-services as required.

    + Perform other duties as assigned.

     

    About You

    Education

    + High school diploma required.

    Experience

    + Minimum of three years of experience in the healthcare industry.

    + Strong preference for medical records experience.

     

    Skills & Qualifications

     

    + Proficiency in Microsoft Office Suite and Electronic Medical Records systems (HomeCare HomeBase preferred).

    + Strong organizational, record keeping, filing, typing, and time management skills.

    + Excellent oral and written communication skills.

    + Ability to adapt to changing tasks with flexibility and professionalism.

    + Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.

    + Demonstrated maturity, cooperation, and tact in the workplace.

     

    We Offer

    Benefits for All Associates (Full-Time, Part-Time & Per Diem):

    + Competitive Pay

    + 401(k) with Company Match

    + Career Advancement Opportunities

    + National & Local Recognition Programs

    + Teammate Assistance Fund

    Additional Full-Time Benefits:

    + Medical, Dental, Vision Insurance

    + Mileage Reimbursement or Fleet Vehicle Program

    + Generous Paid Time Off + 7 Paid Holidays

    + Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

    + Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)

    + Free Continuing Education Units (CEUs)

    + Company-paid Life & Long-Term Disability Insurance

    + Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

     

    Apply Today – Help Us Transform Care Together.

     

    Legalese

     

    + This is a safety-sensitive position

    + Employee must meet minimum requirements to be eligible for benefits

    + Where applicable, employee must meet state specific requirements

    + We are proud to be an EEO employer

    + We maintain a drug-free workplace

     

    Related Job Titles

     

    Hospice Administrator, Area Director of Hospice, Healthcare Operations Manager, Multi-Site Healthcare Manager, Hospice Leadership Jobs, Director of Hospice Services, Healthcare Executive Non-RN, Field-Based Healthcare Leader, Hospice Quality & Compliance Leader, AVP of Hospice

     

    Compensation may vary within the salary range provided based on several factors including but not limited to a candidate\u2019s location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

     

    Salary Range \u2013 $16.45/hr to $20.50/hr

     

    ReqID: 2025-129181

    Category: Branch Admin and Clerical

    Position Type: Full-Time

    Company: SouthernCare