• Senior Cloud Support Engineer - (Onsite)

    Shuvel Digital (Dallas, TX)


    Senior Cloud Support Engineer

     

    Onsite

     

    Irvine, CA/San Antonio, TX

     

    Job Description: As a Senior Support Engineer in the Cloud Operations team, you will provide expert-level technical support for mission-critical systems and applications while ensuring the stability, reliability, and scalability of cloud infrastructure. You will play a key role in incident management, root cause analysis, automation, and continuous improvement, leveraging SRE principles and cloud best practices to drive operational excellence.

    Key Responsibilities:

    + Resolve complex technical incidents related to AWS infrastructure, networking, and applications within SLA targets.

    + Perform root cause analysis (RCA) and implement long-term solutions to prevent recurring issues.

    + Monitor system health using Datadog, Prometheus, AWS CloudWatch, and Splunk, responding proactively to alerts.

    + Automate operational tasks and incident response using Python, PowerShell, or Bash scripting.

    + Optimize AWS resources, configurations, and cost efficiency, ensuring reliability and security.

    + Collaborate with DevOps and engineering teams to enhance CI/CD pipelines and automate deployments.

    + Maintain operational runbooks, SOPs, and knowledge base articles for efficient troubleshooting.

    + Mentor junior engineers and drive continuous service improvement through SRE best practices.

    Qualifications:

    + 10+ years of technical support experience in enterprise environments.

    + AWS Solutions Architect or Certified Kubernetes Administrator (CKA) certification required.

    + Strong expertise in monitoring tools (Datadog, Nagios, Prometheus, AWS CloudWatch, Splunk).

    + Proficiency in scripting and automation (Python, PowerShell, Bash).

    + Experience with cloud networking, security, IAM policies, and infrastructure optimization.

    + Familiarity with CI/CD pipelines, DevOps methodologies, and infrastructure as code (Terraform, CloudFormation).

    + ITIL Foundation certification (preferred).

    + Hands-on experience with ServiceNow or similar ITSM platforms.

    + Strong analytical thinking and problem-solving skills with a proactive mindset.

    + Excellent communication skills and ability to collaborate effectively across teams.