"Alerted.org

Member Service Representative

Hybrid

Pensacola, FL

Job Description:

+ Analyze, research and resolve problems and discrepancies of complex nature, related to member accounts

+ May advise current and prospective members by clearly articulating information about Navy Federal's products, services, and channels

+ Identify opportunities to cross service products and increase product penetration

+ Perform complex/difficult platform banking functions

+ Effectively perform all duties and actions required to assist members when providing phone support

+ Understand and comply with federal and other regulations relating to financial products and services

+ Assist Outreach and Engagement team member with processing new membership applications and related procedures

+ Assist members with opening/closing accounts including member requested products and services. Excludes all lending products.

+ Exhibit highest level of commitment to organizational success and members' and/or internal customers' satisfaction

+ Work independently in a distraction free environment

+ Recognize and report fraud and financial abuse patterns of accounts, products, and services

+ Maintain knowledge of and ensure compliance to all applicable federal and state laws, rules, regulations and Navy Federal policies and procedures

+ Maintain an advanced awareness of security risks in the areas of member identification, membership eligibility and confidentiality

+ Ad hoc reviews

+ Perform other duties as assigned