• Client Services Consultant II

    MetLife (Aurora, IL)


    Role Value Proposition:

    Provides administrative support and customer service to a National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

    Key Responsibilities:

    * Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.

    * Provides exceptional customer service to support ongoing customer delivery and client satisfaction.

    * Leads and participates in both customer- and internal-facing presentations and meetings.

    * Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.

    * Participates in client account audits and strategic planning process.

    * Partners with Financial team in completion of client reports; analyzing results and identifying trends.

    * Leads and coordinates implementation of the addition of MetLife products on a basis.

    * Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.

    * Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.

    * Perform other related duties as assigned or required.

    Essential Business Experience and Technical Skills:

    Required:

    * 5-7+ years of relevant experience

    * Knowledge of Group Benefits core products including Dental and/or Life, Disability

    * Proficiency with Microsoft Office Suite (Word, Excel and PowerPoint)

    * Excellent organizational, interpersonal, and communication skills, both written and verbal.

    * Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness.

    * Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible

    * Ability to balance client expectations with MetLife capabilities

    * Self-motivated to learn more about the business and is proactive in personal development

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.