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Job Description:

The Clinical Informatics Portfolio Manager for Community Based Care, Specialty Based Care or Shared Services is primarily responsible to manage, plan, direct, coordinate, and monitor the assigned portfolio focused on a customer-centric program. The manager will help drive processes, workflows, systems and tools to meet the needs of the customer. The position requires a leader with sound knowledge of healthcare, business management and a working knowledge of information systems, practices and technologies. This position will proactively work with other CTIS teams and users to implement practices which meet defined policies and standards for the assigned portfolio. This position must be highly knowledgeable about the needs of the business and the voice of the customer in both clinical and non-clinical roles to ensure that information systems are maintained in a fully functional, reliable and sustainable mode. The manager will be responsible for building trusted relationships in the assigned portfolio, with operational leaders, to ensure work aligns with the business's needs and strategic initiatives. The Manager, as a Customer Experience Leader, oversees operations for the Care Delivery components within CTIS and actively serves as the voice of the caregivers. This position is accountable to successfully engage caregivers within the position's portfolio in development, implementation, optimization and adoption of Health Information Technology (HIT). The manager will help maintain a quality electronic health record system by: Coordinating caregiver input and evaluation, collaborating with other operational leaders, being an advocate for system caregivers in the CTIS organization and supporting a positive/ productive relationship between CTIS and caregivers. As a CTIS leader, this position is accountable for driving a culture of safety, accountability and engagement by: Ensuring work focuses on patient safety, creating a positive work environment, celebrating teams' successes, developing new leaders and leading by example. The manager will provide effective leadership and operational support for effective cross-functional teams that focus on how health information technology can be adopted to provide safe, high quality care, and help people live the healthiest lives possible. With this common purpose, and in collaboration with other Clinical leaders and operating units such as Clinical Programs, Clinical Services, SelectHealth and will implement, support adoption of, and improve and innovate health information technologies.

Scope

This role will focus on an assigned portfolio in Community Based Care, Specialty Based Care or Shared Services and report directly to the ACCIO. This position will work closely with the ACCIO to ensure collaboration and partnership internally and externally with CTIS and non-CTIS teams. This position will execute on system and CTIS strategies. The position manages budgets and financial assets to achieve financial objectives. The manager is responsible for configuration, implementation, adoption and use of HIT-technologies in the designated areas of responsibility. The position also oversees human resource management and training of caregivers in assigned portfolio. The day to day work is both operational and hand-on in nature. The role will lead or co-lead continuous improvement and innovation efforts as well as provide direction for assigned portfolio. Oversees project prioritization and road map for assigned portfolio in collaboration with CTIS and non-CTIS leaders. Inspires caregivers to perform at a high level, develop new talents and challenge the status quo.

Job Essentials

1. Responsible for building high performing teams and for directing the work of caregivers for area of accountability, including staffing, goal setting, coaching and mentoring, employee recognition and training, and performance management which includes addressing performance concerns through corrective action.

2. Collaborates with key leaders within CTIS to plan for the implementation, training, adoption and process improvement of iCentra and other clinical information systems.

3. Aligns work to Intermountain and the portfolio?s strategic initiatives.

4. Consulting with customers to identify specific clinical and technical requirements.

5. Understands portfolio backlog and develops plans to address requests in a timely manner.

6. Develops plans to improve caregiver satisfaction related to HIT.

7. Develops culture of safety which drives best practices related to HIT and CTIS.

8. Continuously challenges the status quo by evaluating the current processes and practices against industry standards both inside and outside of healthcare/clinical healthcare IT.

9. Assigns work based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.

10. Evaluates portfolio to define opportunities to decrease complexities to help streamline operations and maintenance.

11. Mentors team members to ensure there is an adequate management succession plan in place. Builds a winning culture using a repeatable, process-based approach which recognizes the interdependence of all key stakeholders.

12. Collaborates with areas of responsibility, high reliability and other cross functional teams with a focus on shared accountability, system and division initiatives.

13. Collaborates with operations leaders in assigned portfolio on the development, implementation and approval of clinical systems specific policies and procedures (e. g. downtime procedures, etc.).

14. Tracks Key Performance Indicators (KPIs) in areas of responsibility. Developed KPIs should drive safety, efficiency and best practices.

15. Attracts, develops and maintains top talent to continually raise the bar on the capabilities and deliverables of the organization.

16. Participates in the development of workflows which support efficiency through electronic solutions leading to successful implementation and ongoing use of iCentra and other information technologies.

17. Collaborates with assigned portfolio and regional IS teams in the development/coordination and implementation of non-iCentra projects.

18. Regularly communicates with caregivers through huddles, team meetings, individual one on one meetings, rounding and skip level interviews as appropriate, and manages resource allocation to projects to ensure timely delivery within budget and according to requirements.

Minimum Qualifications

Bachelor's Degree with five years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment.

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Eight years of experience working with technical or clinical informatics teams in support of HIT systems

Registered Nurse and other clinical incumbents must hold current state licensure.

Three years of previous leadership, management / project management experience. Demonstrated effective leadership and communication skills.

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Demonstrated strong analysis, problem resolution, judgment and decision-making skills.

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Demonstrated ability of building strategic relationships and ability to communicate effectively to clinical and business stakeholders, make effective decisions, think strategically and effectively prioritize and execute tasks in a high-pressure environment.

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Demonstrated ability to build strong teams to complete complex projects and to lead caregivers and teams outside of span of control.

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Ability to travel - primarily throughout the Intermountain system.

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Clinical incumbents whose specialty require licensure (e.g. Pharmacists, Registered Nurses, Respiratory Therapists, etc.) must hold current state licensure.

Preferred Qualifications

Degree in Nursing, Medical, Clinical Informatics or other relevant degree (e.g. Business/IS/BA/ or MBA/MHA).

Eight years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment.

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Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.

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Experience working in a team-oriented, collaborative environment.

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Experience using word processing, spreadsheet, database, internet, e-mail and scheduling applications

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Experience in a role requiring effective verbal, written and interpersonal communication skills.

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Experience working with Cerner solutions.

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Experience working with Health IT-related project acquisition, implementation and associated project management.

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Demonstrated use of Key Performance Indicators and Continuous Improvement methods as part of routine work.

Physical Requirements:

Interact with others requiring the employee to communicate information.

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Operate computers and other IT equipment requiring the ability to move fingers and hands.

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See and read computer monitors and documents.

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Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location:

Lake Park Building

Work City:

West Valley City

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$50.97 - $78.69

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.