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AD Market Research Analytics - MQ07BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Assistant Director, Customer Research – Middle & Large Business, Global Specialty, and Innovation & Risk Services

Do you have a passion for research and uncovering insights that can have a direct impact on the way customers are able to connect to a company and its products? Are you driven to use that passion for something more? This is your opportunity to give your talents new purpose by applying them to meaningful work at The Hartford.

About the Role

As the Assistant Director of Customer Research, you will play a critical role in shaping the strategic direction of our Middle & Large Business, Global Specialty, and Innovation & Risk Services organizations. Partnering with senior leaders and our 11-member Enterprise Customer Research team, you will help inform our products, services, value propositions, and customer experiences by delivering actionable voice-of-customer insights.

Key Responsibilities

+ Lead, design, and execute end-to-end primary research projects focused on insurance buyers and brokers using qualitative and quantitative methods.

+ Analyze and synthesize research findings to uncover clear, compelling, and business-relevant insights.

+ Translate research into strategic recommendations that inform product, service, marketing, and experience decisions.

+ Present findings to stakeholders across levels, including executive leadership.

+ Serve as a liaison between internal stakeholders, external vendors, and the customer research team.

+ Champion a customer-centric mindset, using insights to drive innovation and enhance experiences across the customer journey.

Qualifications

+ Minimum of 5 years of experience in primary marketing research (client or vendor side), ideally in financial services, insurance, or B2B environments.

+ Proven ability to independently lead research projects from design/methodology selection and sample construct through instrument design, analysis and compelling data-driven storytelling.

+ Solid understanding of the role traditional and evolving marketing research plays in strategic decision-making.

+ Creative, curious and analytical thinker with excellent project management, prioritization, and multitasking skills; takes ownership of work product and seeks to develop subject matter expertise.

+ Strong verbal, written, and presentation communication skills; adept at helping stakeholders translate insights to action and synthesizing learnings across various studies.

+ Proficiency with research tools such as Qualtrics, SPSS, or similar platforms.

+ Collaborative team player with strong relationship-building and stakeholder management skills.

+ Bachelor’s degree required.

Work Arrangement

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office three days per week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$100,800 - $151,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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Every day, a day to do right.

Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do.

Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable?

That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined.

And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day.

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