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Deliver monitoring and issue resolution for Data Center Infrastructure and applications considered critical to business operations. Responsibilities include providing support for workstations, servers, storage systems, mobile devices, and various software across IT. Offer tier 1 monitoring and support for Enterprise Infrastructure environments—including Client Server, Windows, Linux, Storage, Citrix, IIS, Web/Middleware—as well as Enterprise Batch Level Support.

Responsibilities

+ Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.

+ Setup/modify, monitor, and track the client server production batch job flows.

+ Perform Server Reboots or system restarts (IPL) as needed.

+ Provide support internally for any technical issues requiring escalation.

+ Participates on projects teams to provide support and consultation as needed.

+ Participates in rotational schedule to assist with heavy patch deployment nights (e.g. Thursday and Saturday).

+ Participates in ongoing cross-training of technical and process knowledge.

+ Review and complete incident, work order, e-Form, and other IT infrastructure related requests.

+ Lead and participate in service disruption events and disaster recovery exercises.

+ Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.

+ Develop and promote standard processes and procedures.

+ Identify and implement automation opportunities.

Required Qualifications

+ Bachelor’s degree in Computer Science

+ In addition to required degree, 1-year related work experience

+ In lieu of Bachelor’s degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience

Desired Qualifications

+ Bachelor’s degree in business (MIS) or related discipline.

+ Strong Collaboration and Customer service skills.

+ Strong interpersonal skills with the ability to work effectively in a team environment.

+ Proficiency with Microsoft Office tools.

+ Hands-on experience with Cisco enterprise networking product.

+ Familiar with Data Network/Transport Environments.

+ Highly motivated, flexible, and full of initiative.

+ Ability to lead amongst peers to fulfill requests and resolve issues.

+ Ability to analyze, resolve, and document problems and resolution.

+ Strong Written and Verbal communication skills.

+ Experience and working knowledge of:

+ Virtualization Technologies (VMware, Citrix).

+ Data Center working environment.

+ Windows server and desktop operating systems.

+ Linux and UNIX server operating systems.

+ Storage Area Network Infrastructure.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.