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  • Repair Services Associate, Senior

    Zebra Technologies (Buffalo Grove, IL)



    Apply Now

    Remote Work: No

    Overview:

    At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

     

    Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

     

    You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

     

    Performs logistical tasks (receiving & shipping), troubleshooting, repair (mechanical or electrical in nature), testing, and cleaning of customer returned products. Directly supports operational improvement activities and the implementation of cost reduction ideas.

     

    Monday-Friday 6:45am-3:15pm

    Responsibilities:

    • Posses full product knowledge within a subset of a product family and associated processes.

    • Competently performs logical and methodical troubleshooting quickly and accurately with demonstrated ability to perform analytical testing and other test experiments to identify root cause of failures.

    • Orders parts necessary for repairs, reviews kanban stocking levels and makes recommendations for adjusting order quantity amounts.

    • Ability to research and collect specifications on mechanical or electronic components and evaluate compliance of components to specifications.

    • Supports NPI (New Products Engineering) with design for serviceability practices on new products.

    • Solid understanding of Lean Manufacturing concepts (i.e. types of waste, cycle and takt time, andon, kanban, kaizen, FIFO, JIT, poka yoke, line balancing, etc…)

    • Performs work method analysis and develops best practices for a variety of operations along with setting standard work times.

    • Learns and develops ability to analyze data from reports to make business decisions related to work force utilization (i.e. line balancing, OT, etc...)

    • Full knowledge and understanding of the cost components of the operation.

    • Designs and builds fixtures to assist with improving the efficiency and accuracy of the repair process.

    • Ability to develop accurate and detailed work method documentation.

    • Regularly attends Quality Circle Meetings or other meetings to discuss and present repair analytics.

    • Analyzes data and trends associated to repeat repairs with ability to implement corrective actions.

    • Thorough understanding of the top common failure modes of products in areas of expertise.

    • Learns and develops familiarity with the concepts of basic statistics (i.e. normal distribution, variance, and basic SPC) and can apply them to business needs.

    • Ensures that the test equipment, devices under test, and the testing environment are correctly maintained such that test results are not compromised with full understanding of maintenance

     

    and calibration programs.

     

    • Demonstrates innovative and creative ideas in managing safety in the workplace.

    • Leads by example in terms of safe working behaviors, 5S, and in emergency situations (i.e. firealarm evacuations).

    • Learns and develops knowledge of industry standards for operational safety topics (i.e. handling hazardous materials and chemicals).

    • Develops and implements corrective actions in response to safety and 5S audit findings.

    • Understands the goals, objectives, and priorities of other areas of the department and supports to align resources to those priorities.

    • Learns, understands and develops the ability to develop well written SMART goals for their own performance management.

    • Develops training content and or courses and delivers training to other associates.

    • Assists repair leaders with daily work load management, employee communications, and other leadership aspects of the operation.

    • Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes.

    • Receives Intermittent Supervision on day-to-day work and General Supervision on new assignments.

    • Represents the unit on project teams and may perform in project leadership role on projects of moderate scope and impact.

    • Resolves a diverse range of moderately complex problems where analysis of data requires evaluation of a variety of moderately complex factors.

    • Typically requires generation of data in cases where existing data is insufficient to resolve problems.

    • Typically required to interpret and frame information for presentation to varied audiences.

    • Typically has contact with internal or external stakeholders in order to resolve moderately complex problems.

    • Networks with internal and external personnel in own area of expertise.

    Qualifications:

    Minimum Requirements:

    • Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.):Safety glasses required.

    • 2+ Years Work Experience

    Preferred Requirements:

    • High School Diploma or GED

    • Competently performs the full range of standard duties and performs some advanced duties.

    • Full knowledge of job related policies and procedures, developing knowledge of general corporate policies and directions.

     

    Come join the herd!

     

    Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition – our front-line workers have an average 7-year tenure!

     

    + Healthcare, Dental & Vision, Tuition Reimbursement

    + 401k with Company Match

    + Quarterly Cash Incentive Opportunity

    + 20 Days Starting PTO

    + 2 Floating Holidays and Paid Volunteer Time Off

    + Annual Shoe Allowance and free Company Apparel

     

    Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected] .

    Know Your Rights:

    https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf

    Cono zc a sus Derechos:

    https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf

     

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

     

    Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

     

    To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.

     

    To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

     


    Apply Now



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