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Company Overview:

Req ID: 344452

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Process Consultant to join our team in Charlotte, North Carolina (US-NC), United States (US).

Job Description:

Technology Process Consultant

As a Technology Process Consultant, you will play a role in analyzing, designing, and documenting technology project processes. Specifically, this role will be to analyze and document processes related to the planning and execution of Windows based server upgrades with the goal of moving to a repeatable business-as-usual process.

Your expertise will help drive consistency in execution, clarify roles and responsibilities, and ensure there is a baseline for further process improvement.

Key Responsibilities:

+ Analyze existing processes to understand approaches for performing project and operational work

+ Hold workshops or working sessions, as needed, to gather information on existing processes that may or may not be documented

+ Document processes into process maps, procedures and/or run books to enhance operational efficiency and effectiveness

+ Document runbooks to include steps from identification, through planning, upgrades to decommissioning

+ Identify process variants given technology starting point and platform designs

+ Document and map required deliverables to steps

+ Document ownership, roles and responsibilities

+ Review/revise metrics and reporting used to monitor the progress across processes

+ Recommend and propose improvements to documented processes

+ Develop materials to socialize and hold sessions to train stakeholders on the processes

+ Work with project managers to pilot processes and documentation to ensure accuracy and make updates as required

Qualifications:

+ Bachelor’s degree in Information Technology, Finance, Engineering, or a related field

+ Minimum of 5 years of experience in process design or process improvement, preferably within the financial services industry

+ Strong written and verbal communication skills with ability to create operational documentation

+ Strong MS Office skills to create consulting quality deliverables

+ Proven consulting experience, with the ability to gather information in an ambiguous environment

+ Strong analytical skills and experience with process mapping tools (e.g., Visio, Lucidchart)

+ Familiarity with process improvement methodologies such as Lean, Six Sigma, or similar

+ Excellent communication and interpersonal skills, with the ability to present complex information clearly

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is **($80.00 - 100.00/hour).** This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits _._