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The CSC ServiceWorks Story

CSC ServiceWorks is a leading provider of commercial laundry and air-vending solutions across the U.S. and Canada. With nearly a century of experience and over one million machines in operation, we serve 40 million consumers each year through innovative technology, reliable service, and trusted partnerships. Our 2,300+ team members support industries from multi-housing and universities to convenience and hospitality, driven by our values of trust, respect, and integrity, and a shared commitment to making things work for our clients and communities.

Overview

**Strategic Ops Specialist** (Remote) _Monday - Friday 8:00am - 5:00pm_

As a Strategic Ops Specialist, you'll be at the heart of our operations, connecting Sales, Branch Operations, Work Order Planning, Customers, Vendors, Competitors, and the Supply Chain team. In this role, you will ensure that complex projects, such as large-scale installations, removals, or unique deployments, run smoothly from start to finish. Your work will create predictable, seamless experiences for clients, keep branch pipelines on track, and help teams deliver on time, every time. This is a role for someone who thrives on coordination, problem-solving, and making things happen behind the scenes.

+ Lead and manage non-standard projects including academic installations, large pickups, and OTA deployments

+ Work closely with internal teams and external partners to align timelines, expectations, and deliverables

+ Ensure smooth transitions and communication across departments and third-party vendors.

+ Track branch project pipelines to keep everything on schedule

+ Identify potential delays early and work with teams to find solutions and prevent issues from recurring

+ Act as the go-to communication link between internal operations and external stakeholders including customers, vendors, and competitors

+ Partner with Sales and Vendor teams to anticipate scheduling conflicts and resource challenges

+ Recommend and implement process improvements and strategies for handling exceptions

+ Maintain an accurate and aligned third-party vendor list

+ Support initiatives that improve product fit, operational efficiency, and client experience

+ Participate in post-project reviews and help integrate lessons learned into future planning

+ Take on additional responsibilities as needed to help the team and organization achieve goals

Benefits & Perks

+ Work Life Balance!

+ 75% Employer Contribution to Medical, Dental, and Vision insurance

+ Health Savings Account with Employer Contribution

+ Year-round Work & Paid Training

+ Company Paid Life, Short-term, and Long-term Disability Insurance

+ 401k with generous Company Match

+ Paid Time Off (PTO) & Holiday Pay

+ Flexible Spending & Health Savings Account

+ Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

+ Education Reimbursement Program

+ Paid employee Referral program

What we’re looking for

• High School Diploma or equivalent; Associate’s or Bachelor’s degree preferred

• 2+ years of experience in operations, project coordination, or related field

• Strong organizational and multitasking skills with the ability to manage multiple complex projects simultaneously

• Excellent communication and collaboration skills across cross-functional teams and external partners

• Proven ability to anticipate issues, solve problems, and keep projects on track

• Proficient in Microsoft Office Suite (Excel, Outlook, Teams, and Word); experience with project tracking tools a plus

• Detail-oriented with strong analytical and follow-up skills

• Ability to work independently in a remote environment while maintaining accountability and clear communication

• Experience managing vendor relationships or coordinating field operations preferred

• Commitment to continuous improvement and process optimization

• Ability to adapt to change and work effectively under pressure

• Must be able to pass a pre-employment background check and screening process

CSC ServiceWorks is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. We also comply with all applicable local and state wage laws, including requirements specific to individual cities, counties, and municipalities.

Minimum Salary

USD $29.26/Hr.

Maximum Salary

USD $35.11/Hr.