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The CSC ServiceWorks Story

CSC ServiceWorks is a leading provider of commercial laundry and air-vending solutions across the U.S. and Canada, serving over 40 million consumers each year. With a team of 2,300 plus professionals, we support industries from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service. Guided by our values of trust, respect, and integrity, we connect people with technology while empowering communities, clients, and team members to thrive.

Overview

**Client Success Resolution Specialist** (Remote) _Monday - Friday 8:00am - 5:00pm_

We’re seeking a proactive **Client Success Specialist** based in the Central or Pacific Time Zones to serve as the primary point of contact for our clients. In this role, you’ll respond to client needs quickly & effectively, help them maximize the value of our solutions, and proactively resolve challenges. You’ll work closely with internal teams, including Sales, Marketing, and Product, to ensure clients have a seamless experience. By building strong, lasting relationships, you’ll directly contribute to client satisfaction, retention, and overall business growth.

+ **Support Clients:** Respond promptly to client inquiries and concerns, delivering high-quality service and fostering positive relationships.

+ **Resolve Issues:** Identify, address, and solve client problems to minimize disruption and maintain satisfaction.

+ **Drive Retention:** Collaborate on renewal strategies to reduce churn, increase client loyalty, and maximize renewals.

+ **Analyze Accounts:** Review client accounts regularly to identify areas for improvement and opportunities for upselling.

+ **Provide Insights:** Use client data to generate actionable recommendations that help clients achieve their goals.

+ **Collaborate Across Teams:** Partner with Sales, Marketing, and Product teams to ensure client needs are met and services are continuously improved.

+ **Maintain CRM Records:** Keep client information accurate and up to date in our CRM system.

+ **Support Team Growth:** Help onboard and train new Client Success team members, contributing to their professional development.

+ **Other Duties:** Take on additional responsibilities as needed to support team and company objectives.

Benefits & Perks

+ Work Life Balance!

+ 75% Employer Contribution to Medical, Dental, and Vision insurance

+ Health Savings Account with Employer Contribution

+ Year-round Work & Paid Training

+ Company Paid Life, Short-term, and Long-term Disability Insurance

+ 401k with generous Company Match

+ Paid Time Off (PTO) & Holiday Pay

+ Flexible Spending & Health Savings Account

+ Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!

+ Education Reimbursement Program

+ Paid employee Referral program

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.

What we’re looking for

+ Ability to pass pre-employment screening

+ High School Diploma or equivalent; 3–5 years of direct Customer Service, Account Management, or related experience, preferably in B2B or B2C environments.

+ Equivalent combination of education and experience will be considered.

+ Experience with CRM systems (Salesforce preferred) and Microsoft Office Suite (Excel, Word, Outlook).

+ Strong customer service and relationship-building skills; ability to establish credibility with clients.

+ Experience managing multiple priorities and deadlines efficiently.

+ Analytical skills with the ability to review data, generate insights, and provide reporting.

+ Excellent written and verbal communication skills; able to communicate effectively with clients, teams, and leadership.

+ Problem-solving and critical thinking skills to resolve issues creatively and proactively.

+ Ability to lead aspects of the client lifecycle, including retention, renewal, and upselling opportunities.

+ Entrepreneurial mindset with motivation to improve customer satisfaction and retention.

+ Team-oriented, collaborative, and adaptable in a fast-paced environment.

+ Familiarity with marketing tools, go-to-market strategies, and solution-based selling is a plus.

+ Basic mathematical skills and attention to detail in written and oral communications.

CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.

CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.