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Additional Information

**Job Number** 25165788

**Job Category** Information Technology

**Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Pay Range:** $29.47-$51.15 per hour

This is a temporary position. Onsite – 4-5 days in office.

IT Technician, CEC

JOB SUMMARY

The IT Technician, Customer Engagement Centers (CEC), is responsible for providing comprehensive technical and functional support to CEC offices. This role encompasses assisting operations leadership with strategic technology planning and execution, in addition to performing installations, maintenance, and repairs of all center-based computer systems, equipment, telephony, and peripheral devices.

CANDIDATE PROFILE

Education and Experience Required:

+ Bachelor’s degree or an equivalent combination of professional experience, education, technical training, or certifications 2+ years of experience in Information Technology, with a technical specialization in PC support and a thorough understanding of network infrastructure

+ Comprehensive knowledge of both Windows and Mac desktop operating systems

+ Proficiency in utilizing MS Office applications (including Access), SharePoint, Smart Deploy, and PDQ Preferred: A+, N+ and/or Microsoft certifications

CORE WORK ACTIVITIES

+ Execute installations, maintenance, and repairs for all center-based computer systems, equipment, and peripheral devices

+ Serve as the primary hardware contact for technical processes and project-specific requirements

+ Handle PC support escalations from Tier 1 (Atos) to Tier 2 resources (local IT, Corporate IT, and Network Services)

+ Provide support for basic telephony configuration and in-center maintenance

+ Offer technical support for Sales (both in-center and Home Agent), Customer Care, Loyalty, and the Customer Engagement Center support team desktop portfolios

+ Facilitate Home Agent deployments Maintain tracking and inventory of all hardware assets

+ Coordinate escalation of issues across Tier 3 and Tier 4 Corporate IT resources to ensure resolution

+ Collaborate with onsite leadership to address operational technology requirements

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here (https://life.marriott.com/wp-content/uploads/2025/09/benefitsoverviewf\_2025edits\_8.19.25.pdf) to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.

**Washington Applicants Only** : Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.