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Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

We are seeking a detail-oriented and compassionate Administrative Specialist to support our Patient and Family Resource Center (PFRC) Team and the patients and caregivers that we serve. This individual will play a key administrative role in maintaining daily operations for the PFRC and ensuring seamless communication and coordination between patients, teammates, and interdisciplinary colleagues.

Responsibilities:

1. Provide front-line support to clinical staff and patients receiving Cancer Support Services.

2. Manage PFRC conference and consult room scheduling

3. Order and maintain pars for office/healthcare supplies and equipment

4. Assist with kitchen and catering orders

5. Assist in the management and upkeep of all patient-facing materials in the resource center library.

6. Support planning and managing multiple special events throughout the year

7. Assist PFRC manager with special communications and updates to service line leadership and staff, including a monthly Cancer Support Services newsletter.

8. Serve as a key liaison with our team of Oncology Volunteer Navigators who serve in the PFRC and throughout the outpatient clinical areas.

9. Support multidisciplinary case conferences and care team coordination within the PFRC conference and consult rooms, including Webex/Zoom/Slidesharing support and scheduling.

10. Organize, order and maintain appropriate levels of office supplies, medical-surgical supplies, kitchen supplies and food orders. Assist with catering orders for recurring and special events.

11. Organize, order, update and maintain patient-facing resources and educational materials from approved sources and outside vendors. Assist with updates and maintenance for New Patient Orientation Guides. Collaborate with UNC Health Communications team to ensure appropriate and approved branding and health literacy compliance with all patient facing materials.

12. Help maintain departmental records, assist with managing PFRC providers calendars, and coordinate internal departmental meetings, including bi-annual clean out retreats.

13. Assist PSMIII with the creation, publishing and distribution of a monthly newsletter sharing updates from Cancer Support Services.

14. Provide administrative support to Cancer Patient Assistance Fund

15. Greet and assist staff, volunteers, patients and families visiting the PFRC with professionalism, patience, and empathy

16. Provide support and mentorship to PFRC volunteers, including schedules, orientation, onboarding and troubleshooting.

Other Information

Other information:

Education Requirements:

• High School diploma or GED

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Two (2) years of clerical or administrative experience

• If Bachelor's degree, no years of clerical or administrative experience

• If Associate's degree, one (1) year of clerical or administrative experience

Knowledge/Skills/and Abilities Requirements:

• Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Oncology Pt & Fam Rsc Ctr

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.66 - $26.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.