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Employment Type:

Part time

Shift:

Day Shift

Description:

**JOB SUMMARY:** This person provides support in the medical field by performing various medical and clerical activities to assure quality care and a more efficient workplace.

ORGANIZATIONAL SUMMARY

Reports to: Clinic Manager/Clinic Nurse Leader/ Functions under Provider’s license. Supervises: None

C Key Working Relationships: Providers, Clinic Manager, Office Coordinator, Clinic Staff, Vendors, Mercy Clinic Administration, and other Departments/Representatives within MercyOne Medical Center – New Hampton

D. Primary Customer Groups: Patients and families served within MercyOne Medical Center – New Hampton

Age/Population of Patients Served: All Ages

ESSENTIAL FUNCTIONS

Escorts patient to exam room. Obtains and documents data to include but not limited to chief complaint, allergies, vital signs, pain assessment, medication reconciliation, and fall risk. Obtains and reviews basic health history information. Anticipates and prepares exam room with equipment and supplies required for the visit. Assists with exams/procedures as requested. Utilizes written MercyOne Medical Center – New Hampton policies/procedures and universal precautions when performing lab/diagnostic tests or procedures. Reports and documents all critical lab/diagnostic test values to provider. Performs, maintains and documents quality controls as applicable/requested, i.e., logs, proficiency tests, maintenance records, etc. Assists in scheduling patients for office appointments, lab/diagnostic tests/referrals. Reviews written test preparation handout with patient and documents in medical record. Refers patient to provider/nurse if further patient education is required. Obtains appropriate waiver/consent. Completes charges to include and obtain the diagnosis from the provider, identifying and initialing all billable supplies and services. Obtains ABNs or Prior Authorizations as necessary. Utilizes proper procedure for administering medications and treatments with emphasis on patient safety. Documents administration of medications and treatments. Maintains competency in administering medications via the following routes: IM, SQ, ID, oral, inhalation, ocular, optic, topical, sublingual, and nasal. Documents notification/follow-up of phone messages per provider’s orders. MA’s may does not act as phone nurse. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment. Maintains a positive working relationship with co-workers, medical staff, and personnel of other departments, and assists customers. Maintains a professional appearance. Assists in cost containment by maintaining an adequate quantity of supplies in workstations, exam procedure rooms (lab and x-ray also if applicable). Supports Lean concepts and participates in continuous process improvements. Assists in providing basic education information to patients and documents in medical record. Practices LEAN concepts to ensure quality patient care and improve customer satisfaction. Assists in performing basic maintenance, recalibration and troubleshooting on all clinical equipment. Inform appropriate personnel of equipment malfunctions. Assists with the maintenance and quality control of immunizations, stock and controlled substances, and emergency equipment/crash carts. Assists provider in updating medical record, health maintenance plan, summary/problem list, medication list, etc. Communicates with and performs duties following MercyOne Medical Center- New Hampton, Guiding Behaviors and acts in a professional manner reflecting the mission, philosophy and values of MercyOne Medical Center – New Hampton and the Sisters of Mercy. Maintains required department confidentiality and abides by HIPPA regulations. Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments. Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs. Communicates with and performs duties following the philosophy of MercyOne Medical Center – New Hampton and the Sisters of Mercy reflecting the organization’s Mission, Values, and Guiding Behaviors. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment. Performs other responsibilities as requested by supervisor, manager or department head.

ADDITIONAL FUNCTIONS

Participates in the training, orientation, and education of new employees. Serves as a resource person for patients and other clinic staff. Functions as a team member by providing back up when needed.

POSITION QUALIFICATIONS

Education [formal]:

Graduate of an approved school for medical assistant.

Credentialed as a medical assistant is required. (CMA, RMA, NCMA)

Experience: A minimum of six months' work experience in a health care facility performing duties relating to patient care is preferred. Additional experience involving computer knowledge. Special Skills and Competencies: Communication skills with the ability to maintain and display professionalism with customers and coworkers. Organizational skills with attention to detail. Computer skills. Flexibility and adaptability. Functions as a patient advocate.

X Must provide proof of **Basic Life Support** (BLS Healthcare Provider, American Heart Association; or American Red Cross, Professional Rescuer-LIVE class only) via current card prior to employment or within 60 days of hire and maintains current status.

X Completes **Mandatory Reporting: Child and Dependent Adult Abuse** requirement within 6 months of hire and renews this requirement every 3 years.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran